Website Helpdesk Support Ticket

by
Odoo          
v 10.0 Third Party

99.00 €

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Technical name website_helpdesk_support
Websitehttp://www.planet-odoo.com/
Required Apps Sales (sale)
Timesheets (hr_timesheet)
Website Builder (website)
eCommerce (website_sale)
Invoicing (account)
Project (project)
Employee Directory (hr)

Website Helpdesk Support Ticket and Issue Management

Helpdesk Support Ticket and Issue Management module allow customers to send support ticket request from the website

Your Customer can send support ticket request from the website with attachments.

The customer can check status of tickets submitted by him/her on the account page.

Print PDF - Helpdesk Support Ticket

Support User Configuration

Any user from system can be a support user using support group

Create Tickets From Website

Create ticket from website on customer login and will added to helpdesk

Ticket On Customer Account

Customer can access all the tickets and number of tickets generated

List Of All Tickets

List of all ticket created by customer list as a table

Send Message and Attachment by Customer

Customer can send message using chatter and able to add additional attachments

Feedback Form

Customer can give feedback based on ticket

Help-Desk Window

Ticket which created from website will be added under Helpdesk menu.

Updated User Prepaid Hours

Prepaid Hours can be added by making sale order product "Prepaid Hours"

Purchased Hours added in user profile

Task and Timesheet

Support manager has to create task based on ticket created. Then assign a person who need to work on that task

Timesheet in Ticket

All the timesheet associated with different tasks in this ticket will appear in timesheet

Additional Invoice

If in the case of any additional resources or services used for the resolution of this ticket that has to be added this line

Ticket Report

Support Manager can print a detailed pdf report

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