Odoo 7
v 10.0 v 12.0 Third Party 3336
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Technical Name helpdesk_lite
Also available in version v 10.0
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Technical Name helpdesk_lite
Also available in version v 10.0

Easy to use Helpdesk

Track customer requests, receive tickets via email

Get close to customer

Use chatter to communicate with customers.

Customer portal

Allow customers to control yor work.

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Nice Module
Musikene IKT
on 11/25/19, 9:21 AM

Two little questions: 1. How does the field date_done works? It is read-only but it does not get a value when the ticket stage changes to solved. 2. I have not been able to see the customer portal running, even having the website module installed. Thanks in advance.

perfect work
Сергій Чухін
on 4/18/19, 12:27 PM

advice for users - first change the rights in 'Settings->Application Accesses->Helpdesk-Manager' and you will be good.

I like it, a little documentation would be nice.
on 4/16/19, 8:23 AM

To make it work enable developer mode: add the users to the goup: Helpdesk/Manager or Helpdesk/User

idem precedent post..
on 3/15/19, 6:33 AM

No helpdesk in menu

Would be good
Scott Noaln
on 2/8/19, 6:20 AM

I have installed this in Odoo 12 CE but no menu has appeared, unable to access.

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