v 12.0 Third Party 23
Download for v 12.0 Deploy on Odoo.sh
Included Dependencies
Lines of code 2123
Technical Name helpdesk_mgmt_sla
LicenseAGPL-3
Websitehttps://github.com/OCA/helpdesk
Also available in version v 13.0 v 14.0
You bought this module and need support? Click here!

Helpdesk Ticket SLA

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runbot

This module adds SLA funcionality in Helpdesk module.

Table of contents

Configuration

To configure this module, you need to:

  1. Allow SLA for a Helpdesk’s Team
  2. Set a resource calendar

Allow SLA

  1. Go to Helpdesk > Configuration > SLA.
  2. Edit or create a new SLA.
  3. Check Allow SLA option to allow SLA for that team.
  4. Select a days or hours for that SLA.

Usage

  1. Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
  2. In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

  • GARCO Consulting

Contributors

  • GARCO Consulting:
    • Héctor Garrido

Maintainers

This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author, please use the developer contact information. They can usually be found in the description.
Please choose a rating from 1 to 5 for this module.