Website Machine Repair Managementby Globalteckz
Equipment Repairs / Machine Repair Management
Maintain your customer / company Machines equipments via website where customer can directly create a ticket from your website
Machine repair management or equipment maintenance management module in Odoo helps your employee to reduce there work via call to create ticket in system now your customers can directly create the tickets from website and it automatically create tickets in odoo for your internal users and can easily handle it. This module is helpful for companies who sell different kinds of machine to different customer as maintenance of these machines sold to the customer can be handled easily with this module.
Below are the screenshot of functionalities with Machine repair management module
Setting up of repair customers and users in Odoo
Customer logged in via website to raise the request
Once the customer logged in the customer can click on Repair management > and Create a Ticket from the website
Ticket registration by the customer with personal details and machine details that need repairs
Support Manager logged in to see the list of tickets
Here the support manager can see the list of repair ticket request
You can also allocate machine repair team or create different team for different aspects of machine repair management
Creating of different types of services for machine
You can also create different types of machine parts
Ticket flow – from assigning to closing
Support user login
Working on ticket
Once Support user start working he can change the state and he can add timesheet with number of hours consumed for this repairing the machine
Now we can login with Support Manager to check the status of tickets
We can create quotation for repair machine ticket and you can see all details regarding product consumed while reparing
Customer login view to check all details regarding ticket and he can chat with support team via odoo chatter below the screen
When ticket assigned to particular user then system will send email to customer as notification
When ticket assigned to engineer then system will send email to engineer as notification with ticket details
When ticket state will change from assigned to working state,system will send email to customer for as notification with ticket details
When ticket will closed then system will send email to customer for as notification with ticket details.
Generate Report of Customer ticket
1 Month 360 Free Support
Contact Us for any problem for Odoo Magento connector
You will be provided with Free support for 1 year in case any bugs or support while installing and testing the module. Free updates of modules for 1 year for the client who have purchased our connector.
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Our team at Globalteckz is not only bound to provide support for this particular app. Incase of any other issues related to Odoo or Magento you would like to discuss feel free to connect with us via email – firstname.lastname@example.org. We ensure you proper Odoo Consultancy for the development of the solution.
About Globalteckz :
Globalteckz is an official Odoo partner completed more than 50+ Odoo projects across the globe. Quality is key of our coding and we follow strict rules on Odoo Standard coding ensuring every module is bug free. At GlobalTeckz we specialize in providing ERP implementation using the best of industry methodology that ensures successful ERP implementation. Be it manufacturing trading or eCommerce industry our resource thrive to make every project success for our clients.
If you feel that this module (Odoo Magento Connector) can be helpful for your business feel free to email us on email@example.com or raise a ticket on support
Other apps which are developed by Globalteckz
We offer Magento and Odoo customizations too incase needed
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.