Custom Fields for Helpdesk Ticketsby Odoo Tools
• Helpdesk (helpdesk)
|License||See License tab|
|Also available in version||v 12.0 v 11.0|
Often Odoo tickets' fields are not enough to reflect your helpdesk processes, while customization requires developer competences. This tool is introduced to make everything as simple as creating a new document in Odoo. The app let you prepare new ticket properties fast and comfortable.
Fields creation without technical knowledge
In order to show a new property for Helpdesk tickets, just create a custom field. Nothing else is required!
You are welcome to prepare fields of various types: single line text (char), simple text without formatting (text), rich text (HTML-formatted text), integer or float numbers, drop-down choice with your own options (selection), checkbox (boolean), date or date and time, binary (a file to upload), reference to another Odoo document (e.g. for a sale order, contact; many2one.
The rights to create custom fields belong to Helpdesk managers.
Simple interface placement
Choose an interface location for a new field from a closed list to structure properties for users.
Make fields required to be entered by merely checking a related box.
Might be available in submit form and portal
Configure custom fields for submit (input) form by selection input placement on custom fields forms.
Optionally show also new fields also for external HelpDesk users by defining a portal placement for those fields.
Different fields for different ticket types
Show fields for tickets only of specific types, and do not show for others. Thus set of columns for issues and questions might be different.
The module features and support depend on your Odoo version. Please select required one on the top right of this page.
We guarantee to provide a working plan by your issue within 5 days. The most of issues are solved within 2 business days.
OdooTools is the team of developers and business analysts to help you extend Odoo potential. We have been communicating with end users to whom the software became the main business tool since 2012. As a result, we are proud of dozens of successful Odoo apps developed. We are open for new ideas and challenges to create the best Odoo tools for business needs all over the world.
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