Helpdesk Management Ratingby Domatix https://github.com/OCA/helpdesk , Odoo Community Association (OCA) https://github.com/OCA/helpdesk
|Also available in version||v 11.0|
Helpdesk Management Rating
This module adds the possibility to rate the assistance received through helpdesk tickets.
Table of contents
To configure this module, you need to:
- Edit or create stages.
- Edit or create tickets.
- Go to Helpdesk > Configuration > Stages to edit or create new stages.
- Edit or create a new stage.
- Set the name for the stage.
- You can select the Email template for rating.
- Go to Helpdesk > Ticket to edit or create new tickets.
- Edit or create a new ticket.
- Set the name for the ticket.
- Select if the ticket should be qualified or not.
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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- The author can leave a single reply to each comment.
- This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
- If you want to start a discussion with the author, please use the developer contact information. They can usually be found in the description.