RMA ( Return Merchandise Authorization ) Enterprise in Odoo

by
Odoo

298.45

v 13.0 Third Party 2
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Required Apps Invoicing (account)
Helpdesk (helpdesk)
Sales (sale_management)
Inventory (stock)
CRM (crm)
Included Dependencies
Lines of code 3375
Technical Name rma_enterprise_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
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Required Apps Invoicing (account)
Helpdesk (helpdesk)
Sales (sale_management)
Inventory (stock)
CRM (crm)
Included Dependencies
Lines of code 3375
Technical Name rma_enterprise_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/

RMA for Enterprise

Enterprise RMA is the solution that works with Helpdesk module of Odoo Enterprise version. You can completely manage your RMA from Helpdesk instead of Sales when you enable the option from Settings. It works the same as RMA where you will manage tickets instead. For each return request raised, it will be managed as Ticket in Helpdesk.

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Note: This app works with Odoo Enterprise version only. It does not support Odoo Community version.

Generic Process of RMA

This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.

Refund Scenario in RMA

When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.

Repair Scenario in RMA

In the Repair scenario of RMA, a Repair Order is created and processed further as it progress. RMA gets closed thereafter.

Replacement Scenario in RMA

Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.

Enable Helpdesk as RMA

Manage your Tickets in Helpdesk

List of Tickets assigned to you

See all the Tickets of RMA

Ticket in Draft Stage

Receipt for product return

Pickings processed

Validate the RMA

RMA processed successfully


Read User Guide

No, RMA for Enterpise works with Odoo Enterprise and Odoo.sh only. It does not support Odoo Community version.

The RMA app supports 3 return actions i.e. Refund, Replacement and Repair. In Replacement Scenario, there are 2 scenario where you can replace with same product or with different product.

You can contact us to request a customization in the app.

If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately.

We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.

Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA.

Suggested Products

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