Website Helpdesk Support Ticket in Odoo, Issue Management for customers supportby Axis Technolabs http://www.axistechnolabs.com
• Project (project)
• Invoicing (account)
• Sales (sale_management)
• Employees (hr)
|Also available in version||v 12.0|
Most Preferable Odoo Website Helpdesk Support Ticket Management | Customer Ticket based HelpDesk Support Module for Odoo Website
We believe in helping you Make Happy Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Cut down on time thieves. Take quick actions like assignments, changing priority, ticket status and due date right there on the ticket list in DASHBOARD. Website Helpdesk Module - provides website interface for submitting requests by the users. Read the Website Service Desk module guide for more information.
Customize the data collected from users when submitting a ticket to help get straight to the issue, This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, as well as trigger actions.WATCH VIDEO DEMO
This module supported Odoo Community and Odoo Enterprise edition (If you want to run in enterprise edition you have to uninstall existing helpdesk module)
Features of Website Helpdesk Module
Website HelpDesk Module and HelpDesk Support using Customer Tickets:
A customer support module that built for best practices and rated as the best help desk support by multiple independent industry sources.
This module will help you in Quick Reply - Sometimes all that is needed on a ticket is an acknowledgment. Interact faster with Instant preview and Quick reply without ever having to open the ticket.
Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.
Click on Settings => User => Support User (Support Agent/Users Group)
Support User of this helpdesk support module
HelpDesk Team Configuration
You can add helpdesk team and assign to support user.
Helpdesk Team Detail
Add Support User,Manage Team and assign tickets.
Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
Kanban View - Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
List View - Tickets with Status
Form View - Detail page of Customer Ticket
Activity View - Tickets with Status
Manage customer tickets and see all tickets in the activity view
Calendar View - Tickets with Status
Manage customer tickets and see all tickets in the calendar view
Website Support Ticket Form
Customer can generate ticket with detail and document attachment
Thanks Message- When ticket is created.
Your Tickets on Portal/My Account
Website Chat Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
See Message sent by Customer and Attachments in Ticket Detail
Manage Customer Tickets Document Attachments
Support Manager Assign Tickets to => Support User
Support Manager(admin) can create task(Optional)
Manage Assign Support User for Assigned Ticket
Support Manager can create and send Invoice/Bills to customer for payment
Status of Customer Ticket - (New, Pending, In Progress, Solved)
Manage Timesheet for Support User/Support Manager
Timesheet and Customer Support Ticket Hours
Dashboard - Customer Ticket based Support Website HelpDesk Management
Summary - Overall Status of HelpDesk Customer Tickets Status and Reports
Manage Tickets Report
Report view in Bar Chart
Report view in Line Chart
Report view in Pie Chart
Print PDF Support Ticket Report
Odoo Website HelpDesk WorkFlow
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