Product Repair Management(All Types of Products/Items)

by
Odoo

266.47

v 14.0 Third Party 1
Live Preview
Required Apps Inventory (stock)
Project (project)
Sales (sale_management)
Website (website)
Invoicing (account)
Employees (hr)
Purchase (purchase)
Included Dependencies
Lines of code 4465
Technical Name product_repair_management_odoo
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 12.0 v 13.0 v 15.0
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Required Apps Inventory (stock)
Project (project)
Sales (sale_management)
Website (website)
Invoicing (account)
Employees (hr)
Purchase (purchase)
Included Dependencies
Lines of code 4465
Technical Name product_repair_management_odoo
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 12.0 v 13.0 v 15.0

Product Repair Management (All Types of Products/Items)

For Repair Industry and Repair Business in Odoo

Product Repair Management for Repair Companies and Repair Shop

This app is for all repair industries and businesses with the Repair team inside to handle repair requests from customers.


Main Features:

  • Your Customers / Guests of your website can send a product repair request from your website and also attach documents / photos of repair images and files while submitting repair requests.
  • Generation of unique product repair requests on submission and record it as product repair requests in the backend.
  • Customers can check the status of all product repair requests submitted by them on My Account Portal page of your website.
  • Diagnosys of product repair requests will be created from the Repair Requests form and allow your team to create quotations from Diagnosys (Task) form and send to your customer by email.
  • Create a Job Order / Work Order from the Repair Requests form and assign it to the Responsible or Technician who is going to handle repair request jobs.
  • Repair Request Manager can configure Product Repair Teams, Services, Service types.
  • Repair Request Manager can configure Repair Products (Odoo Product model) and Product Parts (Odoo Product model).
  • Repair Request Team can add Product More images on Repair Requests form as shown.
  • Allow team and users to Print PDF - Product Repair Request as shown below sample.
  • Product Request User / Technician / Managers can communicate with customers using open chatter and fill timesheets too.
  • Repair Request Manager can close requests and send bills to customers (Billing from Quotation created from Diagnosis or directly from request form or bill manually created by accounting department).
  • Customers can give feedback and ratings for jobs done by your team for Product Repair Request.
  • Manage your Product Repair Request using assignment to the Product Request team.
  • Reports -> Product Repair Request in PDF and Product Repair Analysis Report Available.
  • Your team can view their Repair Requests on Customer form as a smart button.
  • For more details please see below screenshots and watch the video.

Roles by Users:
    1. Customer / Guest / Public User
    2. Repair Manager
    3. Repair Officer
    3. Repair Technicians

    Role of Customer / Guest / Public User

  • They can create repair requests from your websites using form.
  • Customers after logged in can view submitted Repair Requests in My Account Portal of your website.

  • Role of Repair Manager

  • Repair Manager can Assign Repair Requests to Repair Officers , Repair Technicians and Team.
  • Repair Manager can create Sale Quotation, Appointment, Diagnosis and Work order from the repair request.
  • Repair manager can fill timesheet on repair request.
  • Print Pdf Report of Repair Request.
  • Role of Repair Officer

  • Repair Officer can create Sale Quotation, Appointment, Diagnosis and Work order from the repair request.
  • Discuss with Customers using open chatter or meetings.
  • Repair Officer can fill timesheet on repair request.
  • Print Pdf Report of Repair Request.
  • Role of Repair Technicians

  • Repair Technicians can work on the repair request.
  • Repair Technicians can fill the timesheet.
  • Repair Technicians can work on work order. Also Create Quotation on Diagnosis. Also Create Material Requisiton with set project and task.
  • Print Pdf Report of Repair Request.

Menu Items Available:

  • Product Repair
    • Product Repairs
      • Repair Requests
      • Repair Diagnosys
      • Repair WorkOrders
    • Products
      • Products
      • Product Parts
    • Stock Reporting
      • Stock Moves By Product Repair Request
      • Stock Moves By Work Orders
    • Configuration
      • Service
      • Service Types
      • Category
      • Stages
      • Repair Teams

Note: There are three groups 1. Repair Technician and 2. Repair Manager 3. Repair Officer -> This groups are created by system so you will have to go to user form and tick it so you can see the repair app in list.

Edition Compatibility:


Enterprise Odoo.sh Community

Product Repair Reqest by Customer Blank Form Your Website

Flow 1: Referigerator Repair Request

Filled Repair Request Form

After Submit Customer will have Request Number for Future Reference and Communication

Login With Repair Manager

Repair Requests Kanban View

Repair Request Form View

Set Project, Analytic Account and Other Information on Repair Request Form

Login With Repair Officer

Create Product Diagnosis From Repair Request

Repair Request With Quotation Lines


Created Sale Quotation From Repair Request

Create Appointment Wizard

Created Appointment From Repair Request

Created Workorder From Repair Request

Login With Repair Technician

Workorder Form With Quotation Lines

Created Sales Quotation

Material Requisition From Work Order

Repair Request with Timesheets

Repair Request with Product Images

Login With Portal User - Brandon Freeman

My Account Repair Request

My Repair Request List

Repair Request Form View

Login With Repair Manager

Closed Repair Request

My Repair Request Before Customer Rating

Customer Give Feedback Rating

Feedback Sent Successfully

Repair Request with Feedback Rating

Repair Request Kanban View

Repair Request List View

Repair Request Calendar View

Repair Request Pivot View

Repair Request Bar Chart Graph View

Repair Request Pie Chart Graph View

Repair Diagnosis List View

Repair WorkOrders List View

Products List View

Product Parts List View

Stock Move by Product Repair Request List View

Stock Move by Work Orders List View

Services List View

Service Types List View

Category List View

Stages List View

Repair Team List View

Repair Team Form View

Product Form View

Open Repair Request From Product View

Customer Form View - Repair Request Smart Button

Open Repair Request From Customer View

Security Groups

Repair Request PDF Report

Repair Request PDF Report

Flow 2: Washing Machine Repair Request

Washing Machine Repair Request

Washing Machine Repair Request Backend

Flow 3: Air Conditioner Repair Request

Air Conditioner Repair Request

Air Conditioner Repair Request Backend

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.
The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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