Website Helpdesk Support Ticket in Odoo, Issue Management for customers support

by
Odoo

71.39

v 14.0 Third Party 30
Required Apps Employees (hr)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Lines of code 4638
Technical Name website_axis_helpdesk
LicenseAGPL-3
Websitehttp://www.axistechnolabs.com
Also available in version v 12.0 v 13.0
You bought this module and need support? Click here!
Required Apps Employees (hr)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Lines of code 4638
Technical Name website_axis_helpdesk
LicenseAGPL-3
Websitehttp://www.axistechnolabs.com
Also available in version v 12.0 v 13.0

Odoo Helpdesk Support Ticket and Issue Management Module with Ticket Portal

This Odoo Helpdesk Support Ticket Module allows you to manage and create Support Tickets for customers and access Ticket Portal for complete Issue Management.

Key Features of odoo helpdesk:

  • Customers can raise support tickets from the odoo website, and customers cans also attach documents and create tickets from the odoo website helpdesk system
  • Odoo Helpdesk dashboard for monitoring all activity of the helpdesk system in odoo backend
  • Allow customers to create a ticket by odoo Helpdesk Website form; the ticket automatically creates an odoo backend
  • Customers can check the status of all submitted support tickets in the Account section of the odoo website
  • Admin handle tickets and assign to support agent from odoo backend
  • Customer upload file in attachment and Support team can check to provide support to customers
  • Chatterbox for customers and support agents, technicians with tech support portal, and support managers can communicate
  • Support Agent or technician fill timesheets on a ticket to provides paid support to customers
  • The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system
  • Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in odoo
  • Email notification settings for every activity of support tickets
  • Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo
  • Odoo helpdesk comes with the feature of call center management within the odoo website helpdesk support ticket and Issue management module, which allows creating tasks for helpdesk tickets
  • The support manager easily creates an invoice with the help of timesheets with a few clicks
  • The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo
  • The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
  • The customer can submit rating and review/comments on particular ticket
  • The customer can login and close their ticket from website helpdesk frontend
  • Filter option in odoo backend for view customer ratings and review/comments
  • With the help of an Online ticketing system for customer support in Odoo, you can create tickets, show tickets, and search tickets by filling up the customer ticket form
  • Odoo Website Helpdesk and Support System Module allows you to view tickets with data such as Kanban View, Calendar View, List view, Activity View, and much more
  • Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system

Menu Available:

  • Helpdesk
  • Dashboard for Tickets
  • Helpdesk Tickets List
  • Invoicing
  • Timesheets to Invoice
  • Configuration
  • Helpdesk Team
  • Tickets
  • Views

Cut down on time thieves. Take quick actions like assignments, changing priority, ticket status, and due date right there on the DASHBOARD ticket list with our Odoo website customer helpdesk support Ticketing System. Website Helpdesk Module - provides a website interface for submitting requests by the users. Read the Website Service Desk module guide for more information.

Customize the data collected from users when submitting a ticket to help get straight to the issue on issue ticketing system dashboard. This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions.

Website Helpdesk Support Ticket Management in odoo WATCH VIDEO DEMO

This module supported Odoo Community and Odoo Enterprise edition (If you want to run in enterprise edition you have to uninstall existing helpdesk module)

This module is also available in

Features of Website Helpdesk Module

helpdesk ticket odoo

Odoo HelpDesk Dashboard

Our rich and modern dashboard keeps you up-to-date on your help desk statistics

Odoo Helpdesk Support Ticket

Manage Support Executive

Add, edit, and delete your support employees or support agents and set access

Create Support Ticket Customer Odoo module

Customer Support Portal in odoo

Customer support portal odoo website to help your business manage tickets

odoo website helpdesk support ticket and Issue management

Report of Each Users

You simply see all activity and report of support users and customers

odoo helpdesk support in odoo

Ticket Filters

Helpdesk Ticket feature allows to the right tickets goes to the right department

Helpdesk Support Ticket in odoo apps

Email Notification

Configurable auto email sending mechanism when customer create support ticket from odoo website

manage helpdesk tickets in odoo

Agents/Support Executives

HelpDesk Support admin allow staff to assign tickets during response to avoid confliction

Odoo Service Desk

Assign, Status, Resolved

Transfer tickets between departments when being handled by the correct agents with status

Call center management in odoo

Odoo Website Portal

All support responses are display in odoo website helpdesk tickets menu for customers

Odoo 14 Issue ticketing system

Tasks for Agents

Tasks can be associated with tickets or they can stand alone in the help desk

tech support portal in odoo

Summary Option

Summary Menu for Future v/s current ticket status check this will display in admin

Odoo Website customer helpdesk support Ticketing System

Calender View

from odoo helpdesk support admin you can see all ticket in calender view

Online ticketing system for customer support in Odoo

Bill/invoices from a list

Support Manager can close tickets and send invoice to customers as per timesheet

Customer Support system in odoo

Document Attachment

Document attachment functionality implement in odoo website frontend form

Odoo Website Helpdesk and Support System Module

Responsive Website Form

Added features in odoo HelpDesk support form for create customer tickets request

customer can close their ticket in odoo

Customer can close their ticket

The customer can submit rating and review/comments on particular ticket

Call center management in odoo

Rating and comment on perticular service

The customer can login and close their ticket from website helpdesk frontend

Call center management in odoo

Backend filter and view customer review

Filter option in odoo backend for view customer ratings and review/comments

Customer Support and Helpdesk system in odoo

Roles and Rights

In this odoo website helpdesk support module allows set roles and right for users

manage helpdesk in odoo

Kanban View

Create custom feild in kanban view and drag and drop ticket with it's status

odoo website helpdesk system

List view

Perfect user interface for listing all ticket display in list view for Support Admin/Support Agent

Raise Support ticket on Odoo

Star sign for priority

When customer create support request through star field for set priority(Urgent, High, Medium)

Odoo Helpdesk and support

Activity View

from odoo helpdesk support admin you can see all ticket in activity view

ticket support system in odoo

Chatter Message Send

Chatter Message Send feature available for customer they can write and send to admin/agents

Website HelpDesk Module and HelpDesk Support using Customer Tickets:

A customer support module that built for best practices and rated as the best help desk support by multiple independent industry sources.

Website Helpdesk Support Ticket Management in odoo 14

This module will help you in Quick Reply - Sometimes all that is needed on a ticket is an acknowledgment. Interact faster with Instant preview and Quick reply without ever having to open the ticket.
Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.

Odoo Helpdesk Screenshots and Flow

Odoo Helpdesk Dashboard - Customer Ticket based Support Website HelpDesk Management

customer support helpdesk system in odoo

Summary - Overall Status of HelpDesk Customer Tickets Status and Reports


Click on Settings => User => Support User (Support Agent/Users Group)

customer support ticket module in odoo

Support User of this helpdesk support module


Support Ticket Customer Odoo 14 module

HelpDesk Team Configuration

You can add helpdesk team and assign to support user.


odoo website helpdesk support ticket and Issue management

Helpdesk Team Detail

Add Support User,Manage Team and assign tickets.


Odoo Helpdesk Support Ticket

Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)


Kanban View - Tickets with Status

Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement


manage helpdesk tickets in odoo 12

List View - Tickets with Status


Odoo Service Desk

Form View - Detail page of Customer Ticket


Activity View - Tickets with Status

Manage customer tickets and see all tickets in the activity view


Odoo Issue ticketing management system

Calendar View - Tickets with Status

Manage customer tickets and see all tickets in the calendar view


Customer Support ticket in Odoo 13, Helpdesk in odoo apps

Website Support Ticket Form

Customer can generate ticket with detail and document attachment


manage helpdesk in odoo 11

Thanks Message- When ticket is created.

Your Tickets on Portal/My Account


Odoo 12 Helpdesk and support module

Website Chat Box for Sending Message

Customer and Support user can communicate in chatter message box with document attachment

website helpdesk in odoo

Backend Chatter Box for Send Message

Support Manager reply in chat message box from backend

odoo module for Ticket Management System download

See Message sent by Customer and Attachments in Ticket Detail


Manage Customer Tickets Document Attachments

Support Manager Assign Tickets to => Support User

odoo helpdesk module, issue management odoo apps, Ticket Management in odoo

Support Manager(admin) can create task(Optional)

odoo 11 website helpdesk system

Manage Assign Support User for Assigned Ticket

Support Manager can create and send Invoice/Bills to customer for payment


ticket support system in odoo 14

Invoice/Bill Sample


Status of Customer Ticket - (New, Pending, In Progress, Solved)

Odoo Helpdesk and support ticket odoo module in odoo apps

Manage Timesheet for Support User/Support Manager

Timesheet and Customer Support Ticket Hours

Call center management in odoo

Close ticket

Close ticket

Close Your Ticket

Close your ticket

Filter your Closed ticket in Backend

filter your closed ticket

Add Your Rating

give rate in odoo

Add Your Rate and Comment

Add Your Rate and Comment

Thank you Page of Submit Rating

Thank you Page of Submit Rating

Show Rating in Backend

Show Rating in Backend

Manage Tickets Report


Odoo Helpdesk, multi branch support management in odoo

Report view in Bar Chart


manage helpdesk in odoo

Report view in Line Chart


Customer Heldpesk Support Ticket Management System in odoo

Report view in Pie Chart


Odoo Helpdesk dashboard. Support Ticket Management System in odoo apps

Print PDF Support Ticket Report

Odoo Website HelpDesk WorkFlow

helpdesk module for odoo 14, support ticket/support requests in odoo

ticket support management in odoo

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Still evaluating this module
by
Marián Murín
on 1/20/21, 9:58 AM Confirmed Purchase

It is too early to evaluate this module, because I did not come to configuration yet. 

When I have installed this module, it has ended with some error message and I can not continue with the evaluation and setting it up.

I have already contacted developer AxisTechnolabs to solve this issue. When we will setup it, I will place here my overall feelings for sure.

Please be patient.


by
Chirag
on 1/17/21, 10:59 PM

Hello Guillaume,

When customer create ticket through front-end then email will be sent to particular user (portal user and customer both).

you can add me on skype - chirag_shah10 for any query.

Thanks


by
Guillaume
on 1/15/21, 1:31 PM Confirmed Purchase

Hello, can we fetch email to automatically create ticket ?