v 15.0 Third Party 233
Download for v 15.0 Deploy on Odoo.sh
Lines of code 372
Technical Name multi_livechat
Also available in version v 13.0 v 14.0
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Lines of code 372
Technical Name multi_livechat
Also available in version v 13.0 v 14.0
Tested and maintained by IT Projects Labs

Multichannel Live Chat

Base module to implement Live Chat through different channels (Telegram, WhatsApp, Instragram, etc.).


Add following code to your module. Replace MODULE and NAME for your custom values, e.g.

  • MODULE is sync_telegram
  • NAME is telegram


"depends": ["multi_livechat"],
"assets": {
    "web.assets_backend": [


from . import res_users_settings
from . import mail_channel


from odoo import fields, models
class ResUsersSettings(models.Model):
    _inherit = 'res.users.settings'
    is_discuss_sidebar_category_NAME_open = fields.Boolean("Is category NAME open", default=True)


from odoo import fields, models
class MailChannel(models.Model):
    _inherit = "mail.channel"
    channel_type = fields.Selection(
        selection_add=[("multi_livechat_NAME", "Channel Description")],
        ondelete={"multi_livechat_NAME": "cascade"}


/** @odoo-module **/
import { registerFieldPatchModel } from '@mail/model/model_core';
import { one2one } from '@mail/model/model_field';
registerFieldPatchModel('mail.discuss', 'MODULE/static/src/models/discuss/discuss.js', {
    categoryMLChat_NAME: one2one('mail.discuss_sidebar_category', {
        inverse: 'discussAsMLChat_NAME',
        isCausal: true,


/** @odoo-module **/
import { registerFieldPatchModel, registerIdentifyingFieldsPatch } from '@mail/model/model_core';
import { one2one } from '@mail/model/model_field';
registerFieldPatchModel('mail.discuss_sidebar_category', 'MODULE', {
    discussAsMLChat_NAME: one2one('mail.discuss', {
        inverse: 'categoryMLChat_NAME',
        readonly: true,
registerIdentifyingFieldsPatch('mail.discuss_sidebar_category', 'MODULE', identifyingFields => {


To get an assistance on this module contact us by email :arrow_right: help@itpp.dev

Further information

Apps store: https://apps.odoo.com/apps/modules/14.0/multi_livechat/

Notifications on updates: via Atom, by Email

Tested on Odoo 14.0

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