Odoo Marketplace Buyer Seller Communicationby Webkul Software Pvt. Ltd. https://store.webkul.com/Odoo-Marketplace-Buyer-Seller-Communication.html
• Invoicing (account)
• Inventory (stock)
• eCommerce (website_sale)
• Website (website)
|Lines of code||17017|
|License||See License tab|
|Also available in version||v 15.0 v 13.0 v 14.0 v 10.0 v 12.0|
• Invoicing (account)
• Inventory (stock)
• eCommerce (website_sale)
• Website (website)
|Lines of code||17017|
|License||See License tab|
|Also available in version||v 15.0 v 13.0 v 14.0 v 10.0 v 12.0|
Odoo Marketplace Buyer Seller Communication
Effective Support is a key to a strong Customer Relationship!
Odoo Marketplace Buyer Seller Communication helps you to offer quick and effective support to your customers. Now, the customers can directly contact the sellers for their query and the seller can easily respond to them.
Effective Customer Support in Odoo Marketplace
The quality of customer support you offer directly depends upon your sales. Customers always prefer to get quick and effective support; it increases their chance to shop from you again.
What could be better than an apt person offering the support!
If a buyer can directly communicate to the concerned person then chances to get better support eventually increases. Similarly, in a marketplace a customer can get best support from the seller of the product they are buying.
Happy customers would always prefer to shop from your online store again and again. Moreover, they would also refer your store to their friends and family.
Easy Interface to Track the Chat History
As much conversing to an apt person is required for better support; easy interface is also one of the most important parts. You need to offer an interface to your customer so that they can easily post their queries and get the answer in the same place.
Odoo Marketplace Buyer Seller Communication offers an easy interface for sellers as well as buyers to communicate. The seller can mark the query done once the customer is completely satisfied with the support.
The buyer can check all their chat history from one place and can also add any attachment if required.
Manage Buyer Seller Communication as per Sellers Availability
When a customer tries to communicate with a seller but does not get the response on time can lead to customer disappointment. You can avoid this by simply managing the sellers who are not available for the chat.
You can restrict the feature of Buyer Seller Communication for the sellers who are not able to communicate with their buyers. Moreover, you can allow the feature whenever the seller is available for the communication.
Detailed Features List
Here is the detailed list of features for Odoo Marketplace Buyer Seller Communication
Allow Buyer Seller Communication
- The module allows the buyers to directly contact sellers for any query or feedback
- The buyer can contact sellers from the product page or seller profile
Enable/Disable Buyer Seller Communication Feature
- As an admin, you can enable/disable the feature globally
- Moreover, you can enable/disable the feature for every seller individually
Offer Communication Flexibility
- The customers/sellers can add attachments to their message
- The attachment may include an image, documents or any other file
Manage the thread from front-end
- Customers and sellers can check all the message threads from front-end
- Moreover, they can also add their message from one place to the thread
Customer can Check Communication Status
- Seller/Admin can manage the communication Status
- The communication statuses are open, resolved and closed
Better Tracking Management
- The admin can track conversation from all sellers on the marketplace
- Moreover, as an admin you can also add your answers in any conversation when required
- The messages can be sorted according to the status or date
Notification For Each Message
- Customer as well as buyer gets notification for each message of the conversation
Message Form Protected By Captcha
- The message form to contact the seller is protected by Captcha code
Allow Buyer Seller Communication Globally
Allow Buyer Seller Communication individually for each seller
Admin can view all the communication records of sellers
Admin can view the details of the communication and can manage their status
Admin can resolve any communication
Admin can also change the status to close
Admin can send the message
Seller can view all his/her communication records
Seller can view the details of the communication
Seller can add attachment along with their message
Customer can Contact Seller from Product Page
Customer can Contact Sellers from their profile Page
Customer can send a communication request to the seller
All the communications with their respective status
Details of Communication with Seller
Help and Support
Get Immediate support for any of your query
You will get 90 days free support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.
Write a mail to us:email@example.com
Any queries or want any extra features? Just drop a mail to our support.
Get in touch with our Expert:https://webkul.uvdesk.com/en/customer/create-ticket/
Have any technical queries, want extra features, or anything else? Our team is here to answer all your questions. Just Raise A Support Ticket.
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