Sale Order Claim

v 6.1 Third Party 137
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Technical name sale_order_claim
Required Apps CRM (crm)
Sales Management (sale)
eInvoicing (account)
Warehouse Management (stock)

This module customises crm.claim for sale orders.

The sale.order.claim model allows claims to be raised against a sale order, providing a variety of categories of claim. The sale.order.issue model allows problems to be registered against specific parts of a sale order which, again, can be of a variety of different categories. The issues are created as lines of the claim so that a single claim comprises multiple issues. Claims may also, however, have no issue lines and be just against the whole order (e.g. change of mind).

The module extends crm.claim providing a new crm.claim.line model (which is the super-model of sale.order.issue). It also provides a number of new states in which claims may be.

The module provides a crm.claim.resolution model which allows different kinds of resolutions to be defined and associated with claims. Resolutions may have a workflow.

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