Auto-Reponse Email For New Project Issues

by
Odoo

58.09

v 10.0 Third Party 7
Required Apps Project (project)
Lines of code 107
Technical Name autoreply_new_project_issue
LicenseOPL-1
Websitehttp://www.optima.co.ke
Also available in version
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Auto-Response Via Email For New Project Issues Created

Use this App to send an auto-response email for new project issues created in Odoo. Notify your Customers/Partners immediately when you receive their emails or create new Issues to quickly let them know that you are handling their issues

Quick Automated Reply

There is no doubt that Auto-Reponse email is a good customer service practice. A confirmation email notifying you that a ticket has been opened to handle an issue you reported is always what you want to have. This App sends an auto-response via email when you create or receive an issue via email sent to a "catchall" alias e.g "support@mycompany.com" configured in Odoo project Issues in Odoo App. The response is immediate and useful as it contains info about the ticket opened; such as the ticket number or any other info relevant to your customer.

Easy Configuration & Setup

For every Project you create in Odoo, you will have the flexibility to enable or disable auto-response emails for that particular project.This is done in the project Form under the settigs tab. Once you have chosen to enable this feature, you can then create/edit/customize the auto-response email template to use for each project. There is a default template already created for you, which you can then customize it to suite your needs. By default, auto-response is enabled in this App.

Auto-Response Sent by Odoo ERP

Auto-Response Received by the Customer/Partner

Enable/Disable Auto-Response in the Project Settings

Customize the Auto-Response Email

Odoo Support Services

For bug reporting and fixing, enjoy our odoo support and development services from experienced team in Kenya

We are a highly qualified team of well-rounded software engineers and applications systems integrators specialised in open source ERP solutions for SMEs all over the world
Contacts
+254 715 956 855
+254 20 440 5077
OptimaICT
+optimaCoKeICT
@optima_ICT
www.optima.co.ke

Documentation

Installation

This Module is a standard Odoo Module. Once you purchase it, please follow the following steps to install it:

  • A download link will appear on the module description page.
  • You need to extract the downloaded file into Odoo 'addons' directory where all other modules are kept.
  • You then need to click on Updates Apps list for the new module to appear on the list of Apps.
  • Then you click on Install and wait for it to finish
  • After that you can go to configure the Logos, colors and your favorite templates as the default templates ...refer to Module Description for configuration

Configuration

Please refer to Module Description page for illustrated steps on how to configure

Compatibility

  • Fully Supports Odoo Version 10.0 Community and Enterprise Editions
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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