Employee Grievance Module
Supported Editions
Community
Employees can raise a grievance using the Employee grievance
Key Features
- Notification through E-mail at every State, When application moves from one state to another state, an email is sent to the approver or Department Head's.
- Security For All Users, an employee can't see the other employee complaint they registered.
- Line Manager, Department Head get notification through email when a complaint is filed.
- Only those line manager and Department Head can approve or reject the complaint whom the complaint has been sent(Officer & Manager can see only those employee complaint which are under them).
Create User
- First, activate Developer Mode then go to Settings ==> Users
- Now create user here and enter the email Id (Note: remember don't forget to set Outgoing Email server).
- Scroll Down, In the Application menu select employee "Employee", for giving the employee's rights to the particular employee.
- Again Scroll down, In Hr Menu select "Internal User" if you want to give this user employee right (or make this user an employee)
- Now create another User, Scroll down, In the Application menu select Officer, for giving the officer's rights to the particular employee.
- Again scrolls down, In Hr Menu Select "Officer" If you want to give this user Officer right which will be your "Line Manager"(LM).
- Again Create a new User, Scroll down, In the Application menu, Select Manager, for giving the Manager rights to the particular employee.
- Again scrolls down, In Hr menu, Select "Manager" If you want to give this user Manager right which will be your Department Head(PM).
Create Employee
- Now go to Employee Section & Select option Create, Now go to Hr setting select user which you have created in Users(Settings)
- Now Go to "Public information" section select department, Select Manager & Coach (Note: Here "Coach" is our officer).
- Select only those user whom you have assigned the particular rights of manager & officer in Settings
- In the same way, create "Officer" & "Manager" in the Employee section
Create Employee Grievance
- After you have completed the above steps, Now login with the user whom you have given the Employee Rights(Internal user)
- After you log in, Go to Employee Grievance Section, Click on Create button for raising a grievance.
- Now here, you can see that the manager and officer you have selected while creating Employees are already here with their respective department details.
- After the complaint is filed by Employee & send it to Officer (Line manager) a notification through email also send to his mail account.
- The email contains a link which will redirect the account user to complaint page whenever it is being clicked.(The same procedure is followed for the Manager & Employee).
- Here Officer can either Approve or reject the request which is being submitted by Employee
- After Officer approves the employee's complaint(By clicking on approve Button), the request will be send to the Manager(Department Head(PM)).
- Again Login to Manager(PM) account Here Manger can resolve employee's complaint or reject it, If Manager rejects the complaint it will send back to the employee.
- Here Employees will get a notification through email into their account regarding their complaint is either Accepted or Rejected.
- The employee can check their request status whether it is being resolved or request is under review.
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