| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Sales (sale)
• Invoicing (account) • Discuss (mail) |
| Technical Name |
hexcode_crm_rma |
| License | OPL-1 |
| Website | http://www.hexcode.it |
| Versions | 12.0 10.0 11.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Sales (sale)
• Invoicing (account) • Discuss (mail) |
| Technical Name |
hexcode_crm_rma |
| License | OPL-1 |
| Website | http://www.hexcode.it |
| Versions | 12.0 10.0 11.0 |
CRM - RMA (Return Merchandise Authorization)
CRM - RMA (Return Merchandise Authorization) module allows to manage products returned from the costumers, and then accept or decline these requests.
Main Features
Allows users to create RMA (Return Merchandise Authorization) when some products are returned
Users can accept o decline these requests
Allows to process repair, credit, replace or return of products
Each product can have different processing
RMA automatically creates an order or invoice in case of repair o credit
Users can print RMA Report & Send to customer by an email
RMA form created
When a sale order is selected it automatically fills partner's info and contacts(phone, email). Returned products can only be related to the selected sale order.every product has three states to be processed,processing and completed.
RMA product lines
User can allow to insert returned products related to the selected sale order and it automatically fills the delivered quantity(the returned qty of the customer must lower than delivered qty otherwise it shows a warning popup).For each product user can set different processing but total processed qty must be lower than returned qty otherwise it shows a warning popup;when the 2 quantities are equal the state of that product changes to "completed".if total processed qty of a product is 0 its state is "to be processed" but when is more than zero is "processing".
RMA processing product
here user can set how to process a product and the quantity(repair, replace, credit, return).In case of repair user can set a unit price to repair the product. If user choose credit it can set the percentage of credit. user can set the product to be replaced(replace)
RMA automatic order/invoice
When there are products to be repaired o to credit(a processing with final action repair or credit) it automatically creates a quotation/invoice of the products automatically filling all fields(partner info, product lines). User can directly see the created quotation/invoice by clicking this buttons
if the processing is a "repair" it creates a quotation automatically filling all fields(price unit is the repair price unit set in processing). In case of credit it creates a invoice.
Print RMA report
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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