Website Helpdesk Support & Ticket Management
by Almighty Consulting Solutions Pvt. Ltd. https://www.almightycs.com
Odoo
$ 38.46
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing Management (account_invoicing)
• Project (project) • Website Builder (website) • Discuss (mail) |
| Lines of code | 1661 |
| Technical Name |
acs_helpdesk |
| License | See License tab |
| Website | http://www.almightycs.com |
| Versions | 17.0 16.0 10.0 14.0 15.0 12.0 13.0 11.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing Management (account_invoicing)
• Project (project) • Website Builder (website) • Discuss (mail) |
| Lines of code | 1661 |
| Technical Name |
acs_helpdesk |
| License | See License tab |
| Website | http://www.almightycs.com |
| Versions | 17.0 16.0 10.0 14.0 15.0 12.0 13.0 11.0 |
Website Helpdesk Support & Ticket Management.
For happy customer base after perfect sales every business needs a support team and related management flow. In this module we have added an option to allow to manage full support flow from ticket creation to invoicing.
☑ Helpdesk Management.
☑ Users can create Ticket from website.
☑ Helpdesk managers can allocate tickets to resposible team and user.
☑ Users can set state of ticket by drag and drop in kanban.
☑ Users can log their timesheet using button click.
☑ Management team can invoice based on type of ticket.
☑ Users can view status of their tickets from portal view.
☑ Automated notification mail option. Can be configuread as per wish.
☑ Automated Rating mail option. Can be configuread as per wish.
☑ User and manager roles with related record rules and accessrights.
☑ Users can create Ticket from website.
☑ Helpdesk managers can allocate tickets to resposible team and user.
☑ Users can set state of ticket by drag and drop in kanban.
☑ Users can log their timesheet using button click.
☑ Management team can invoice based on type of ticket.
☑ Users can view status of their tickets from portal view.
☑ Automated notification mail option. Can be configuread as per wish.
☑ Automated Rating mail option. Can be configuread as per wish.
☑ User and manager roles with related record rules and accessrights.
☑ Helpdesk Dashboard Based on Teams.
☑ Team related tickets.
☑ Specific filter like, todo, important.....
☑ Easy Access.
☑ Team related tickets.
☑ Specific filter like, todo, important.....
☑ Easy Access.
☑ Helpdesk Ticket Views: Tree, Form, Search, Calendar, Pivot.
☑ Attractive and informtive Helpdesk ticket Kanban view.
☑ Start Stop Funcationlity form kanban view
☑ Attractive and informtive Helpdesk ticket Kanban view.
☑ Start Stop Funcationlity form kanban view
☑ Helpdesk Ticket Form View.
☑ Uniqe Seq Number, Tags, Timesheet, and all other related required information.
☑ Start Stop Funcationlity for automatic timesheet worklog entry.
☑ Uniqe Seq Number, Tags, Timesheet, and all other related required information.
☑ Start Stop Funcationlity for automatic timesheet worklog entry.
☑ Helpdesk Ticket Invoice Policy.
☑ There can be foru option for ticket invoicing.
☑ 1> No invoicing.
☑ 2> Normal Invocing (Based on Configuration).
☑ 3> Fix Invoicing for given amount.
☑ 4> Based on timesheet Hours.
☑ There can be foru option for ticket invoicing.
☑ 1> No invoicing.
☑ 2> Normal Invocing (Based on Configuration).
☑ 3> Fix Invoicing for given amount.
☑ 4> Based on timesheet Hours.
☑ Helpdesk Ticket Invoice Policy.
☑ There can be foru option for ticket invoicing.
☑ 1> No invoicing.
☑ 2> Normal Invocing (Based on Configuration).
☑ 3> Fix Invoicing for given amount.
☑ 4> Based on timesheet Hours.
☑ Separate menu for accountant to invoice tickets.
☑ There can be foru option for ticket invoicing.
☑ 1> No invoicing.
☑ 2> Normal Invocing (Based on Configuration).
☑ 3> Fix Invoicing for given amount.
☑ 4> Based on timesheet Hours.
☑ Separate menu for accountant to invoice tickets.
☑ Helpdesk Rating.
☑ Helpdesk rating mail and reporting based on configuration.
☑ Helpdesk rating mail and reporting based on configuration.
☑ Helpdesk Configuration.
☑ Configure default project and invoicing products.
☑ Configure default project and invoicing products.
☑ Helpdesk User Roles with proper record rules & Access.
☑ User: can access own team and tikets.
☑ Manager: can access all team and tikets.
☑ User: can access own team and tikets.
☑ Manager: can access all team and tikets.
Helpdesk Stage Views
Manage Different stages per team. Set notification mail templates to send mail automatically when ticket go to that stage.
☑ Helpdesk Teams.
☑ Assign team members to allow access to perticular team.
☑ Assign team members to allow access to perticular team.
Helpdesk Portal User Views
Portal Users can submit new ticekts from website and portal views. They can check their tickets from portal view any time.They can communicate on their own tickets also from portal view.
Almighty Consulting Services
Other Configuration
To use this module no technical knowledge is required even no configuration is needed. Just install module and functionality is ready to use. For more customization and help contactus.
Do you need help?
Let's offer you the best services!
Contact us by our official channels.
Skype: turkesh4friends
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