| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employee Directory (hr) • Project (project) • Website Builder (website) • eCommerce (website_sale) |
| Lines of code | 17746 |
| Technical Name |
aspl_website_helpdesk |
| License | See License tab |
| Website | http://www.acespritech.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employee Directory (hr) • Project (project) • Website Builder (website) • eCommerce (website_sale) |
| Lines of code | 17746 |
| Technical Name |
aspl_website_helpdesk |
| License | See License tab |
| Website | http://www.acespritech.com |
No support will be available for this module after purchase.
Odoo 11 Odoo Website Helpdesk
This module allows to create helpdesk support ticket for various services.
Note: This module is tested and working in Odoo community edition but not tested in
Enterprise version. And we are supporting Ubuntu OS and not Windows OS.
Features
- Customer can create support ticket easily.
- Customer can attach multiple attachments like images,videos,documents.
- Module provides configuration for sending images,video,documents also admin can select customer mail template and admin email template.
- Customer can send message from chatter.
- Customer and Admin receives email when ticket state change like ticket approve or close.
- Customer can give rating when ticket is closed.
- Create Helpdesk support team with team level.
- State wise ticket history maintain.
- Team manager can lock and unlock customer ticket also view lock/unlock history.
- Helpdesk Dashboard include all summry details of all tickets with graphs.
How to use
- Documents and email configuration
- Helpdesk Dashboard
- Top teams graph
- Monthly top teams graph
- Teams with total tickets
- Priority wise ticket graph
- Click on Helpdesk menu and create helpdesk ticket.
- Click on My Ticket view all created ticket.
- Customer All ticket and click on ticket number open ticket.
- Customer ticket details.
- Customer receive email.
- Customer ticket
- Click Escalate Ticket menu open wizard and you can assign high level team to related ticket
- Close ticket email and customer can rate services.
NOTE: We give 60 days support for our customers. Before trying in your live db, please ask us to provide you for test link. If any other custom modules are installed and because of that some errors occurs then we charge extra.
Contact us for support, query, customization
Acespritech Solutions Pvt. Ltd. License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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