Field Service - Helpdesk - Stock
by Open Source Integrators https://github.com/ursais/osi-addons| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Inventory Management (stock)
• Discuss (mail) • Helpdesk (helpdesk) • Timesheets (hr_timesheet) • Employee Directory (hr) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 11175 |
| Technical Name |
fieldservice_helpdesk_stock |
| License | LGPL-3 |
| Website | https://github.com/ursais/osi-addons |
FSM - Helpdesk - Stock
Odoo Field Service App allows to manage service requests and orders. The app does not support the logistic side of those activities: Sometimes, the dispatcher need to ship materials to the field service worker or to the serviced location.
Odoo Helpdesk App allows to manage support tickets or customer service requests. The app does not support the logistic side of those activities: Sometimes, helpdesk users need to ship materials to the customer or to the serviced location to solve a ticket.
This module allows to integrate material request between a helpdesk ticket and field service order to be shipped to the customer location or serviced location and follow up with the Inventory team.
Table of contents
Usage
Create a service order with a customer and a ticket
In Inventory, add products with quantity
Click on Confirm
- The delivery order is created
- The transfer is set on the ticket
- The state is updated to Confirmed
- The product, description and quantity requested cannot be changed
Transfer partially the delivery order
- The state is updated to Partially Shipped
Transfer completely the delivery order
- The state is updated to Done
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Open Source Integrators
Contributors
- Bhavesh Odedra <bodedra@opensourceintegrators.com>
Other credits
The development of this module has been financially supported by:
- Open Source Integrators
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