v 11.0 Third Party
Required Apps Project (project)
Timesheets (hr_timesheet)
Employee Directory (hr)
Technical Name foss_support_ticket_11
LicenseSee License tab
Websitehttp://www.fossinfotech.com
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Required Apps Project (project)
Timesheets (hr_timesheet)
Employee Directory (hr)
Technical Name foss_support_ticket_11
LicenseSee License tab
Websitehttp://www.fossinfotech.com

Support Ticket System

Support Ticket System keeps a track on the support activities assigned to the employees.

Step 1

Configure all the master data.


Step 2

Create your Support Ticket. Fill all fields. Plan the hours required in the 'Effort Required' Field.


Step 3

Once the task has been started, Click on 'Set TODO'. You can find the state of the task being moved from 'New' to 'In-Progress'.
You can update the actuals in the Timsheet.


Step 4

when the timesheets are updated, The actual time taken to complete the task will updated in the field 'Hours Spent'.


Step 5

You can put the task on pending, By clicking on the button 'Pending'.


Step 6

You can complete the task by entering the 'Completed date' and the 'Solution Given'.


Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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