Generic Request (mail integration)

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Odoo          
v 11.0 v 12.0 Third Party 15

15.00 €

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Technical name generic_request_mail
LicenseOPL-1
Websitehttps://crnd.pro
Also available in version v 13.0 v 12.0
Included Dependencies
Technical name generic_request_mail
LicenseOPL-1
Websitehttps://crnd.pro
Also available in version v 13.0 v 12.0
Included Dependencies

Generic Request Mail

License: OPL-1 docs CR&D


Generic Request Mail is a module of the Generic Request application.

It allows you to:

  • Set up email aliases and mail sources to catch email from desired adresses
  • Automatically create requests from incoming emails
  • Manually create requests in one click from any incoming email
  • Setup canned responses - short words that will be automatically substitute with configured text in chatters and messages

Configuration

While in the Requests app, click Configuration -> Mail Sources

Configure email aliases to catch emails from

email alias


Set up requests to be created using incoming emails

request to create


You can also manually create requests from any incoming email using Requests icon. Email body will be automatically inserted as a request text.

create request


You can setup canned responses that will be used in chatters and messages. Configure special keywords; when you type these keyword, they can be automatically substituted with prepared text.

canned response


Read the Generic Request (Mail Integration) guide for more information.

This module is part of the Bureaucrat ITSM project. You can try it by the links below.


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Maintainer

CR&D

This module is maintained by the Center of Research & Development company.

We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.

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