Helpdesk Start and Stop Timer and Digital Signature

by
Odoo

$ 240.28

v 11.0 v 12.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Website Builder (website)
• Discuss (mail)
• Project (project)
• Timesheets (hr_timesheet)
• Employee Directory (hr)
• CRM (crm)
• Sales Management (sale_management)
• Calendar (calendar)
• Contacts Directory (contacts)
• Invoicing Management (account_invoicing)
Community Apps Dependencies
Lines of code 5032
Technical Name helpdesk_start_stop_timer
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 12.0 11.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Website Builder (website)
• Discuss (mail)
• Project (project)
• Timesheets (hr_timesheet)
• Employee Directory (hr)
• CRM (crm)
• Sales Management (sale_management)
• Calendar (calendar)
• Contacts Directory (contacts)
• Invoicing Management (account_invoicing)
Community Apps Dependencies
Lines of code 5032
Technical Name helpdesk_start_stop_timer
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 12.0 11.0

Helpdesk Support Ticket with Star/Stop/Pause Timer and Digital Signature

This module allow you support user / technician / worker of tickets to make start/stop/pause timers and record time. This app also allow your technician to get customer signature on ticket on my account / portal.

Main Features:

  • Allow your technician or support user to start/stop/pause clock timer on ticket form of website portal my account page. So your technician can go to customer location start/stop/pause timer based on ticket he/she has been assigned and working.
  • Record Timer information on ticket form.
  • Durations are store on ticket form.
  • Allow your customer to sign on ticket. Signature box added on website page of users ticket list.
  • Digital signataure will be store in backend ticket record.
  • Allow you to do multipl start/stop/pause for same ticket.
  • On stop of timer system will automatically pass some of data and open mobile timesheet view where user can directly fill timesheet for his/her work.
  • Mobile / Tablets reponsive. You can also use this as web application on your browser like chrome, firefox etc..
  • Allow your technician to go onsite at customer location and access it on his/her mobile devices.
  • Fully integrated with backend tickets helpdesk app.
  • Note that this is not Android or IOS made application. This is made using core Odoo Web Responsive framework.
  • This app is depend on our support ticket app. You can see dependancies. So you will have all features of helpdesk ticket management
  • For more details please watch Video.
  • Any question you can contact us by email or from Probuse Website.

    • This is only for Odoo Community Edition.

    Helpdesk Support Tickets Show on My Account / Portal

    Technician can see all assigned tickets.

    List of Tickets for Techinician/User

    Techinician/User Open Ticket and Start/Stop/Pause Timer

    Clicked Start Button to Start Timer

    Clickd Pause Button to Pause Timer

    Timesheet For Open When User Click Stop on Ticket

    Timesheet Mobile View

    Timer Durations will be Store in Backend on Ticket Form.

    Draw a Signature / Digital Signature by Customer on Ticket form

    Mobile View - Do Signature

    Customer Sign Stored in Backend

    Contact / Support
     Introducing Probuse Consulting Services Pvt. Ltd.

    If you need any help or want more additional features, you may contact us through:
    Email: contact@probuse.com
    Website: www.probuse.com
    Skype: mustufa_probuse

    Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

    Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

    Our Services

    • Odoo Implementation

      •

    • Odoo Support

      •

    • Odoo Customization

      •

    • Odoo Migration

      •

    • Odoo Training

      •  
    Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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