RMA ( Return Merchandise Authorization ) in Odoo
Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in-turn give a refund, replacement or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied.
The RMA solution from Emipro helps to efficiently accept return request from the customer, provide them the option to get refund, repair or replacement and accordingly manage various operational aspects in Odoo such as creating return receipt, delivery order, credit note, adjusting stock levels etc.
- Create predefined return reasons & set appropriate Action to be taken
- Approve or Reject RMA Request
- Choose the appropriate action for a product return such as refund, replacement or repair
- Automatically adjust inventory while managing product returns
- Generate necessary documents such as delivery order/credit note/sales order based on the chosen return action
- Automatically send email notification to the responsible person for next action
- Print RMA Report & send it to customer via email from Odoo
Generic Process of RMA
This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.
Refund Scenario in RMA
When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.
Repair Scenario in RMA
In the Repair scenario of RMA, a Delivery Order is created when the repair is done successfully. RMA gets closed thereafter.
Replacement Scenario in RMA
Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.
And, if there is no invoice for the replacement product to be created, only a Delivery Order is generated to ship the product and RMA gets closed thereafter.
RMA and RMA reason menu
RMA reasons
RMA created
Reject RMA with Reason
Show rejected claim with reject reason
Receipt created
Set same replace product
Set different replace product
See all deliveries, sale order and refund invoice which are created during RMA process
Show RMA in Delivery Order
Create RMA from Delivery Order
Print RMA report
The RMA app supports 3 return actions i.e. Refund,Replacement & Repair.
Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA
Yes, the app works with Odoo Enterprise (On-premise), Odoo.SH & Odoo Community.
You can contact us to request a customization in the app.
Yes, you can avail a free upgrade & support services for the app. Kindly read our support policy to know the details.
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Product with serial number
Hello, can you tell me please if this module manages the return of products with serial number and lots? If the product has a Serial Number, I would need to confirm first if this s/n was sold by me.
Great support from Emipro
The module worked fine but it had a small error, got in contact with their support and the fixed the issue immediately.
Another great module from Emipro
I use this module along with Web RMA. I like the backend very much and the how it works out of the box. The workflow is logic and clean.
A happy customer
For one of our customers we installed the app. After a slight glitch, which was solved within a couple of days, we now have a satisfied customer. Kudos to the team!
Great!!
I was having trouble with the module since I'm a beginner with Odoo, then I contacted the support service. They are some of the nicest people I've ever talk to. My issue was solved immediately, and when I ask more they did not hesitate to help. Great module too, fill the hole the standard Odoo does not have. Thumbs up for the support team.
Very Good RMA Module
Thanks for this great product, my sales RMA are solved. I already running this RMA module on my odoo production now. Support service is also responsive. Recommended Seller.