RMA ( Return Merchandise Authorization ) in Odoo

by
Odoo 11

294.64

v 10.0 v 11.0 v 12.0 Third Party 99
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Required Apps CRM (crm)
Sales Management (sale_management)
Invoicing Management (account_invoicing)
Inventory Management (stock)
Technical Name rma_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
Also available in version v 10.0 v 12.0 v 13.0
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Required Apps CRM (crm)
Sales Management (sale_management)
Invoicing Management (account_invoicing)
Inventory Management (stock)
Technical Name rma_ept
LicenseOPL-1
Websitehttp://www.emiprotechnologies.com/
Also available in version v 10.0 v 12.0 v 13.0

RMA (Return Merchandise Authorisation) in Odoo

Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in-turn give a refund, replacement or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied.

The RMA solution from Emipro helps to efficiently accept return request from the customer, provide them the option to get refund, repair or replacement and accordingly manage various operational aspects in Odoo such as creating return receipt, delivery order, credit note, adjusting stock levels etc.

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Generic Process of RMA

This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.

Refund Scenario in RMA

When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.

Repair Scenario in RMA

In the Repair scenario of RMA, a Delivery Order is created when the repair is done successfully. RMA gets closed thereafter.

Replacement Scenario in RMA

Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.

And, if there is no invoice for the replacement product to be created, only a Delivery Order is generated to ship the product and RMA gets closed thereafter.

RMA and RMA reason menu

RMA Reasons

RMA Created

Reject RMA with Reason

Show Rejected claim withreject reason

Receipt Created

Set same Replace Product

Set different Replace product

See all deliveries, sale order and refund invoice which are created during RMA process

Show RMA in Delivery Order

Create RMA from Delivery Order

Print RMA Report


Read User Guide

The RMA app supports 3 return actions i.e. Refund,Replacement & Repair.

Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA

Yes, the app works with Odoo Enterprise (On-premise), Odoo.SH & Odoo Community.

You can contact us to request a customization in the app.

If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately.

We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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Great support from Emipro
by
Luis Gerardo Muro
on 9/18/18, 9:48 AM

The module worked fine but it had a small error, got in contact with their support and the fixed the issue immediately.


Another great module from Emipro
by
Reketec
on 9/17/18, 5:30 AM

I use this module along with Web RMA. I like the backend very much and the how it works out of the box. The workflow is logic and clean.


A happy customer
by
Office
on 8/29/18, 6:50 AM

For one of our customers we installed the app. After a slight glitch, which was solved within a couple of days, we now have a satisfied customer. Kudos to the team!


Great!!
by
Yoni Tjio
on 7/27/18, 7:12 AM

I was having trouble with the module since I'm a beginner with Odoo, then I contacted the support service. They are some of the nicest people I've ever talk to. My issue was solved immediately, and when I ask more they did not hesitate to help. Great module too, fill the hole the standard Odoo does not have. Thumbs up for the support team.


Very Good RMA Module
by
Stevanus Asputra
on 7/25/18, 6:59 AM

Thanks for this great product, my sales RMA are solved. I already running this RMA module on my odoo production now. Support service is also responsive. Recommended Seller.


Product with serial number
by
Cristian Vazquez
on 7/4/19, 5:53 PM

Hello, can you tell me please if this module manages the return of products with serial number and lots? If the product has a Serial Number, I would need to confirm first if this s/n was sold by me.