$ 34.68
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts Directory (contacts)
• Discuss (mail) |
| Lines of code | 2234 |
| Technical Name |
sync_helpdesk |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 11.0 12.0 13.0 15.0 17.0 |
Ticket Management System
Ticket Team
Configure ticket team and its team members, if you set incoming mail server then when fetch mail from this email server ticket automatically assign to this team.
Ticket Stages
Organize ticket by dynamic stages as per ticket team, configure automated answer email for sending mail to customer when stage is change on ticket.
Ticket Types
Configure type of ticket and decide stages for particular type, if you configure team in ticket type, when ticket will create only those teams are appear on ticket.
Track tickets status and priorities by user
Organize your tickets the way you want with the amazing kanban view. Get an instant overview of your team's workload and check the status of a ticket based on ticket stages.
Control ticket information
Ticket View
Process tickets through different stages to solve them.
Add ticket subject, priorities, types, description and tags to ticket.
Assign a team and it responsible person.
Process tickets through different stages to solve them.
Use the chatter to communicate additional information and ping co-workers on tickets.
Make an in-depth analysis of your tickets through the pivot view
Free Support
1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please note that you are not allowed to distribute or resell this module after purchase.
4) This module is tested and working on Odoo vanilla with Ubuntu OS.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please note that you are not allowed to distribute or resell this module after purchase.
4) This module is tested and working on Odoo vanilla with Ubuntu OS.
Get Help & Support
Help & Support
Request New Features
Checkout Other Apps Developed By Synconics Technologies Click Here
Our Services
Do not mention your query in comments. Odoo does not inform us if there is any query sent on comments, with this there might be a delay from our side to respond on your query. So please forward your query on contact@synconics.com for fast response.
For product demo, please generate a ticket and mention your preferred time and date. Please make sure the demo timing you mentioned are as per Indian Standard Time (IST), between 10:30 AM to 7:00 PM (IST), Monday to Friday.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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