Voip Communication - Twilio

Description

Provides real time call functionality as well Twilio XML for automated calls

Import Call Log

Import log of calls made using external SIP clients
Access the import button under CRM->VOIP->Twilio Accounts

Call mobiles from your browser

Manually call mobile phones and talk in real time.

Setup

1. Configure your environment so Twilio can access your database from the public internet
2. Enter Twilio account details under CRM->Voip->Twilio Accounts
3. Click "Setup Numbers" button
4. Go to any contact and select Twilio Call Mobile from the action menu at the top

If your database can not be directly accessed by Twilio you can create a Twilio app for handling capability token generation by following this guide
https://www.twilio.com/docs/voice/client/javascript/quickstart

Answer calls from your browser

Go to CRM->Voip->Twilio Accounts and hit the setup numbers button this will automatically point the number to your server.
Then go into CRM->Voip->Stored Number and assign users to a number, when a call is made they can answer it within there browser.
IMPORTANT In order for this feature to work you will need your database to have a publicly accessable url.

Serve Twilio XML for SIP Calls

Serves out Twilio XML which directs calls to the callee

Setup

1. Add "[domain]/twilio/voice" under the request URL
2. Setup your Twilio SIP account

Known Issues
Twilio Apps points to http url on Odoo systems behind a reverse proxy
Does not work in Google Chrome at all