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Customer Feedback Systemby Acespritech Solutions Pvt. Ltd.
Odoo 12 Customer Feedback System
This module allows to give Feedback.
Note: This module is tested and working in Odoo community edition but not tested in Enterprise version. And we are supporting Ubuntu OS and not Windows OS.
How to use
- In Feedback > Configuration > Template, configure the template..
- Into Template configure all the option with appropriate value like Name, Website configuration, Template type and Questions. When you Select the Single Page in Website Configuration then all the Question will come in one page.
- In Feedback > Configuration > Feedback Question, Configure the Question with appropriate value like Question, Template, Question type Normal or Widget, Answer Mode Single or Multiple, Question will Optional or Required and If you want to include the comment then enable the Include Comment option.
- In Website > Configuration, under the Customer Feedback, set the option for Feedback Template. Based on this configuration the Feedback Questions are display.
- Now Go into the website and Click on "Feedback" Menu to Give the Feedback.
- Now Click on "Get Started" Button to start feedback.
- When you click on Get Started Button Question will come which you configure into the Template.
- When you select the Question type Normal and Answer Mode Single Question Will come with radio button and you will submit only one answer.
- When you select the Question type Widget Question Will come with Ratings.
- When you click on "Submit" button your feedback will submit.
- After Submitting the feedback it will Store into the Feedback > Customer Feedback.
- When you select the Template type as Product then feedback question will come based on Product.
- Configure the Mail template, Send mail after How many days of Customer Purchase the Product, Number of Mail that you want to Send and Interval and Cron will run everyday and send the mail to the customer based on your configuration and customer can give the feedback from mail.
- By clicking in Take the Survey button, Feedback will Started and after that same procedure will follow as General Feedback.
NOTE: We give 60 days support for our customers. Before trying in your live db, please ask us to provide you for test link. If any other custom modules are installed and because of that some errors occurs then we charge extra.
Acespritech Solutions Pvt. Ltd. License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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