Website Helpdesk Support Ticket in Odoo

by
Odoo 7

68.64

v 8.0 v 9.0 v 10.0 v 11.0 v 12.0 Third Party 66
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Required Apps Website (website)
Project (project)
Sales (sale_management)
eCommerce (website_sale)
Invoicing (account)
Employees (hr)
Included Dependencies
Technical Name bi_website_support_ticket
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 11.0 v 9.0 v 10.0 v 8.0 v 13.0
You bought this module and need support? Click here!
Required Apps Website (website)
Project (project)
Sales (sale_management)
eCommerce (website_sale)
Invoicing (account)
Employees (hr)
Included Dependencies
Technical Name bi_website_support_ticket
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 11.0 v 9.0 v 10.0 v 8.0 v 13.0

Website Customer Helpdesk Support Ticket/Issue Odoo Apps

This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option.

Features

Report

Print PDF - Helpdesk Support Ticket.

Review / Rating

Customer can give feedback and rating of ticket.

Communication

Support User / Technician can communicate with customer using chatter and fill timesheet.

Ticket assignment

Manage your support tickets using assignment to multiple support teams.

Create Invoice

Support Manager can close ticket and send bill to customer.

Ticket Activity

Activity view for helpdesk support ticket.

Create Ticket / Attach Document

Your Customer can send support ticket/helpdesk request from your website and also attach documents.

Customer's Ticket Status view

Customer can check status of all support tickets submitted by him/her on My Account page.

Create Support Ticket By Mail

Customers can send mail for support by sending mail, from mail a support ticket will be generated.

Auto Created Partner

The sender customer for the support ticket mail will be added as a partner if the partner is not exists.

Graphical Representation Of Support Ticket

Users can see graphical statistics view for existing support tickets in graph view, calendar View, pivot View, activity view.

Rating Option For Feedback

Customers can give a rating after getting the services.
Demo Request Video Tutorial

Spanish translation available

Compatible for both enterprises and community versions.

Website Support Ticket Configuration

The user sets the default support team and also select the visibility access right for the portal user and public or no login user, to generate a support ticket.

Access Rights and Roles

We have two different access groups for Helpdesk Support Ticket.

  • User
  • Manager

Extrenal Email Server Configuration

To configure the mail server user needs to set up the incoming and outgoing mail server in odoo.

Incoming Mail Server Configuration .

Outgoing Mail Server Configuration .

Customer Can Send Email For Support

Customers can send mail to generate a support ticket.

Generated Support Ticket From Customer Mail

A new auto-generated support ticket will be created after sending mail by the customer.

User Can Reply From Chatter

Users can give a reply from chatter, the reply will send to the customer via mail.

The customer will get the reply sent by the user as mail.

Auto Generate Partner

The sender customer for the support ticket mail will be added as a partner.

View Support Ticket To Public User/No Login User

Configuration to giving rights for no login user or public user to submit a support ticket.

Public or no login user can submit support ticket from website.

Website form view for submit support ticket.

After submit ticket public user will get this below confirmation.

Support Ticket From Public User

A support ticket will be generated in the backend after public or no login user submit the support ticket from the website.

Submit And View Support Ticket To Login User

Configuration to giving rights for login user or public user to submit a support ticket

login user

login user can submit support ticket from website

A support ticket will be generated in the backend after login user submit the support ticket from the website.

login user can edit sent support tickets and also send a message website.

Login user can check the support Ticket from My Account

login user can edit sent support tickets and also send a message or get a reply from the website itself.

Helpdesk Stages

Helpdesk Ticket Type

Helpdesk Ticket Team

Create Task For Support

Create task form view.

Close Support Ticket

Create Invoice For Support Ticket

User can create invoice for closed tickets by two way Employee Cost or Manual Employee Cost

Once the ticket is close, create invoice button will be visible, user can create invoice, for the payment . for a support ticket costing

After chicking create invoice button will appear, by clicking this button user will be redirected to invoice page.

Invoice from view .

Closed Support Tickets

Support Ticket Tree View

Support Ticket Calender View

Support Ticket Graph View

Support Ticket Pivot View

Support Ticket Activity View

Escalate Team

If you want to assign this ticket to higher level/parent team then you can use this button. After using this button helpdesk team and team leader will be change as per parent team. If you are in parent level then you can not escalate team.

Warning On Escalate Team

After Close Ticket

Once the ticket is close Is Ticket Closed checkbox become checked

Login User Will Get Update For The Ticket Status

login user will be notified once the ticket is closed and the user can give rating also for feedback.

Rating form view for feedback

After submitting feedback user will redirect to the confirmation page

Customer Rating Button

Support Ticket Report

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Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on sales@browseinfo.in or raise a ticket on support.

Website Support Request Services
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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Excellent app that runs in Community Edition
by
tic@grupopiquer.com
on 1/23/20, 8:01 AM

Great app and fast and excellent support.

Re: Excellent app that runs in Community Edition
by
BrowseInfo
on 1/24/20, 5:34 AM Author

Hello Thank you for your honest feedback , we will make sure you will same experience every time Regards


Perfect.
by
ROB SUREZ
on 5/24/19, 1:31 AM

We got quick support and module works fine.

Re: Perfect.
by
BrowseInfo
on 5/24/19, 2:06 AM Author

Thank you


very handy stuff
by
antras bobby
on 10/29/18, 1:39 AM

I like the team and their work

Re: very handy stuff
by
BrowseInfo
on 5/2/19, 6:47 AM Author

Thank you bobby


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