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HelpDesk

by
Odoo 7
v 10.0 v 12.0 Third Party 4557
Download for v 12.0 Deploy on Odoo.sh
Versions 10.0 12.0
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Versions 10.0 12.0

Easy to use Helpdesk

Track customer requests, receive tickets via email

Get close to customer

Use chatter to communicate with customers.

Customer portal

Allow customers to control yor work.

Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Lines of code 1121
Technical Name helpdesk_lite
LicenseLGPL-3

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Nice Module
by
Musikene IKT
on 11/25/19, 9:21 AM

Two little questions: 1. How does the field date_done works? It is read-only but it does not get a value when the ticket stage changes to solved. 2. I have not been able to see the customer portal running, even having the website module installed. Thanks in advance.

perfect work
by
Сергій Чухін
on 4/18/19, 12:27 PM

advice for users - first change the rights in 'Settings->Application Accesses->Helpdesk-Manager' and you will be good.

I like it, a little documentation would be nice.
by
johan@eezo.nl
on 4/16/19, 8:23 AM

To make it work enable developer mode: add the users to the goup: Helpdesk/Manager or Helpdesk/User

idem precedent post..
by
Bourseau
on 3/15/19, 6:33 AM

No helpdesk in menu

Would be good
by
Scott Noaln
on 2/8/19, 6:20 AM

I have installed this in Odoo 12 CE but no menu has appeared, unable to access.

Any plans to support v18?
by
Juil
on 5/21/25, 2:27 PM