| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 2746 |
| Technical Name |
oe_ai_message_analyzer |
| License | OPL-1 |
| Website | https://odooengineering.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |
OE AI Message Analyzer
Turn every customer conversation into Treys.ai intelligence with instant summaries, sentiment scoring, and follow-up recommendations.
Key Features & Capabilities
Everything you need for professional operations
Treys.ai Conversation Summaries
Condense long email and chatter threads into digestible highlights with sentiment, risks, and next steps.
Escalation & Risk Detection
Spot frustrated language instantly and route alerts to account managers before issues spiral.
Sentiment Trendline Tracking
Monitor customer health over time with confidence scores and sentiment shifts per summary.
AI Job Orchestration
Queue manual or automated analysis jobs using oe_ai_job_base with real-time progress tracking.
Omnichannel Capture
Ingest chatter notes, direct emails, and helpdesk replies into a single intelligence dataset.
Account Manager Playbooks
Deliver Treys.ai action items, risks, and follow-up checklists tailored to the customer journey.
Compliance-Ready Audit Trail
Preserve AI responses with timestamps, models used, and user actions for regulated industries.
Localization Ready Templates
Ship multi-language prompt templates aligned with Treys.ai tone for 20+ locales.
Export & Integration Hooks
Expose AI results for downstream BI tools or Treys.ai workflow automations.
What's Included
Core Features
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Additional Components
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Global Language Support (20+)
Available in 20+ languages: es_ES, fr_FR, it_IT, pt_BR, nl_NL, da_DK, de_DE, pl_PL, ar_001, zh_CN, ru_RU, ja_JP, tr_TR, id_ID, th_TH, vi_VN, ko_KR, pt_PT, sv_SE, cs_CZ.
How to Use This Module
Step-by-Step Instructions to Get Started
Installation & Setup
- Install the module: Go to Apps -> Search for "oe_ai_message_analyzer" -> Click Install
- Configure permissions: Navigate to Settings -> Users & Companies -> Grant access to customer-facing teams
- Initial configuration: Open Settings -> General Settings -> AI Message Analyzer to set API keys, message limits, and model name
Basic Usage
- Generating summaries: Open a contact -> Click Get Message Summary to run Treys.ai analysis instantly
- Managing data: Review AI notes, sentiment, and risks on the AI Customer Analysis tab; clear stale summaries with reset button
- Using key features: Use the AI Analysis smart button to queue asynchronous jobs for high-volume accounts
- Generating reports: Export customer fields or feed BI dashboards using standard Odoo list and pivot views
Tips & Best Practices
- Set different Treys.ai models per company using system parameters
- Schedule hourly cron runs for priority accounts and daily runs for the broader portfolio
- Share summaries with Sales, Success, and Support to align follow-ups
- Combine with oe_ai_job_base dashboards to monitor AI workload health
Important Notes
Ensure you have an OpenAI-compatible API key with chat completions enabled. For Treys.ai private deployments, update the endpoint URL accordingly and confirm outbound network access from your Odoo host.
Frequently Asked Questions
Q: Which Odoo versions are supported?
A: The module is fully tested on Odoo 12 Community and Enterprise editions. Multi-company deployments are supported out of the box.
Q: Do I need an OpenAI account to use it?
A: You can connect any OpenAI-compatible API (OpenAI, Treys.ai, Claude, etc.). Enter the API key and endpoint in General Settings to begin generating summaries.
Q: Can we customize the prompts or outputs?
A: Yes. Use inherited methods or system parameters to tailor prompts, confidence thresholds, or the resulting Treys.ai notes for your vertical.
Launch Demo Instance
Explore OE AI Message Analyzer in a live environment
Try It NowProudly American-Owned & Operated
Built for American Businesses First
At Odoo Engineering, we understand the unique needs of American businesses. Our modules are designed with clear, English-first terminology and workflows that align with US business practices, while maintaining universal accessibility for companies worldwide.
Why Choose Odoo Engineering
| Professional Excellence Enterprise-grade modules built to the highest standards | 90-Day Warranty Full support and bug fixes guaranteed | Clear Documentation English-first terminology that everyone understands |
| US Business Hours Support when American businesses need it most | Clean Code Well-documented, easily extensible modules | Expert Team Dedicated professionals focused on your success |
Quality Odoo modules that are easily extended at reasonable prices â that's the Odoo Engineering promise.
Complete AI Business Intelligence Suite
Powered by our open-sourced oe_ai_job_base framework - Build or Buy AI Extensions
This module is part of our AI Business Intelligence ecosystem. Purchase individual modules or contact us for custom AI solutions built on this proven framework.
Data CleanerAuto-fixes addresses, names, phones with smart AI rules |
Message AnalysisSentiment, urgency, and topic extraction for partners |
Advanced SearchNatural language queries across your database |
QuickBooks BridgeAI-guided sync with QuickBooks Online |
Want something custom? We build AI integrations tailored to your business.
Support & Services
Get HelpNeed assistance? Our support team is here to help with installation, configuration, and troubleshooting. Contact Support |
Custom DevelopmentLooking for custom features or integrations? We offer professional Odoo development services. Request Quote |
Ready to Get Started?
Install OE AI Message Analyzer today and experience the difference quality makes.
Launch Demo Get in Touch© 2025 Odoo Engineering. All rights reserved.
Professional Odoo modules built with excellence in the USA.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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