| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 7454 |
| Technical Name |
sh_helpdesk_task |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
Helpdesk Support Ticket To Task
This module useful to create a task from a helpdesk support ticket, you can easily manage odoo tasks with a ticket. This module easily moves information, attachment, etc of the ticket to the task, Task is very useful in the case where you have multiple users who going to manage different actions based on tickets raised by customers.
for example. the customer has raised a ticket and there is 3 responsible person who needs to perform some action on basis of complaint than you can easily divide complain amount 3 responsible persons.
This module depends on our base module "Helpdesk". The helpdesk has many features of support management.
Click Here to check Helpdesk FeaturesRelated Modules
Helpdesk Advance
Website Helpdesk Advance
All In One Helpdesk Advance
All In One Website Helpdesk Advance
- You can convert the ticket into the task.
- Easy to create tasks directly from the support ticket.
- Easy to assign tasks to support staff from the ticket.
- Manager can assign tasks to multiple people at the same time.
- You can attach multiple documents with tasks.
- This module saves your important time.
Go to users & companies and tick "Helpdesk Task".
Ticket form view, you can see tasks from the ticket form view.
You can attach multiple attachments to the ticket.
Press the "Create Task" button to create a task from the ticket.
You can assign tasks with responsible persons with the task description.
It moves information, attachment, etc of the ticket to the task.
After creating a task, you can see the created task number on the right side of the ticket.
Tasks kanban view.
The assigned task with attachments, information & you can see that task ticket at the right side of the task.
The assigned task with extra information.
Version 12.0.1 | Released on : 3 December 2020
- Initial Release.
- Yes, this app works perfectly with Odoo Enterprise as well as Community.
- No, Our helpdesk app works independently. Both apps together not works!
- Yes, This app is compatible with Odoo's Multi-Company Feature.
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free upgrades as well as free support for 90 days.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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