| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) • Live Chat (im_livechat) |
| Lines of code | 420 |
| Technical Name |
advanced_helpdesk |
| License | OPL-1 |
| Website | http://magenest.com/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) • Live Chat (im_livechat) |
| Lines of code | 420 |
| Technical Name |
advanced_helpdesk |
| License | OPL-1 |
| Website | http://magenest.com/ |
Advanced Help Desk
Key Highlights
- Get customer information quickly when starting a live-support session.
- Deliver proper support service with visitor path.
- Improve customer service by reviewing support chat history.
- Easily manage chat sessions with stages.
- Provide 24/7 support service with Helpdesk Bot.
Installation
To install this module, you need also the Helpdesk , Live Chat module.
Features
Show customer information (email, phone number, message...) on the chat box.
View visitor path.
Manage support chat history.
Manage and update chat session stages.
Active Helpdesk Bot to provide 24/7 support service.
Screenshots
View customer information directly on the live-chat box
- Navigate to LiveChat page.
- Join a channel.
- When join a live-support sesion, users can view customer information on the beginning of the chat box. The display record is based on the information that customers fill when starting a conversation.
View visitor path
- With advanced_helpdesk module, admin can view which pages on the website that the customer has visited.
The visitor path makes it easier for suppliers to provide proper support services personally for customers.
Manage live-chat session.
- Admin can track all the chat history, which helps to improve customer support service.
+ Navigate to Live Chat page, click on a channel to view the chat session.
On the chat channel, click on Sessions. Go to session details of the channel.
On the session page, admin can view details of each session, including:
+ Session date: date and time the conversation is created.
+ Visitor information: customer details, based on the information that customers fill to start the conversation.
+ Livechat Stage: the session status. There are three available stages: Waiting, In Progress, Done.
+ Attendees: the participant of the conversation.
+ Message: the number of message in the conversation.
Click on a session to view details. Go to the session details page.
+ Admin can view chat history, to ensure that no message from customers is missed.
+ Admin can update the session stage to mark the chat session as pending (Waiting), processing (In Progress) or completed (Done).
+ Livechat Stage: the session status. There are three available stages: Waiting, In Progress, Done.
+ Attendees: the participant of the conversation.
+ Message: the number of message in the conversation.
Active HelpDesk Bot.
- The module supports Helpdesk Bot to activate 24/7 support.
- Follow the steps below to activate the Helpdesk Bot.
+ Enable debug function in Odoo system. Navigate to Setting > Developer Tools > click on "Activate the developer mode".
Create a new Odoo Bot. Go to Settings > Users > click on Create.
Enter necessary information, then click on Online to activate 24/7 support chat box. .
Login to Bot account, join a channel, the chat box in this channel will be available 24/7.
The chat box is alway available with active Bot..
Suggested Products
Our Partners
AWS
AWS Consulting Partner.
Magento
Magento Commerce is the best eCommerce platform in the world.
Odoo
Odoo is the best management software to run a company with its ecosystem of integrated apps.
Salesforce
we make sure that you get the most out of Salesforce solutions.
Need Any Help?
If you have anything to share with us based on your use of this module, please let us know. We are ready to offer our support.
Email us
sales@magenest.com
Contact Us
https://magenest.com/en/contact-us/
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Please log in to comment on this module