Helpdesk support Ticket Auto Response in Odoo

by
Odoo

80.69

v 13.0 Third Party
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Required Apps Website (website)
eCommerce (website_sale)
Invoicing (account)
Project (project)
Sales (sale_management)
Employees (hr)
Included Dependencies
Technical Name bi_ticket_auto_response
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 13.0 v 11.0 v 12.0
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Required Apps Website (website)
eCommerce (website_sale)
Invoicing (account)
Project (project)
Sales (sale_management)
Employees (hr)
Included Dependencies
Technical Name bi_ticket_auto_response
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 13.0 v 11.0 v 12.0

Website Helpdesk Ticket Auto Response System Odoo Apps

Website Helpdesk support Ticket Auto Response Odoo apps helps to configure and send email notification when ticket/issue stage changes in Odoo helpdesk support. This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option.

Features

Auto Email Notification

Send email notification to the internal users / managers, customer, followers by setting up Helpdesk Auto Response configuration.

Multi Email Template

Allow you to set email template for different stages configuration to send e-mail in Helpdesk Auto Response configuration.

Helpdesk Auto Response - Configuration


Helpdesk Support Ticket - Change stage


Email view

Email will be send to the all internal users / managers, customer, followers.

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Free Support

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At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on sales@browseinfo.in or raise a ticket on support.

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from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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