Solution Answer for Helpdesk Support Ticket in odoo

by
Odoo

82.41

v 13.0 Third Party
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Required Apps Website (website)
eCommerce (website_sale)
Invoicing (account)
Project (project)
Sales (sale_management)
Employees (hr)
Included Dependencies
Technical Name bi_website_ticket_problem_solution
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 11.0 v 10.0 v 12.0
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Required Apps Website (website)
eCommerce (website_sale)
Invoicing (account)
Project (project)
Sales (sale_management)
Employees (hr)
Included Dependencies
Technical Name bi_website_ticket_problem_solution
LicenseSee License tab
Websitehttp://www.browseinfo.in
Also available in version v 11.0 v 10.0 v 12.0

Website Helpdesk Solution Answer Odoo Apps

Solution Answer for Helpdesk Support Ticket odoo apps helps to make solution on ticket/issue of helpdesk and send to customer through report. or Using Portal login customer can see the Solution. This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option.

Features

Ticket Problem Solution.

Allow your support user and support team to write formatted solution and add 5 photos for solution on ticket form.

Portal Solution View.

Your customer can also view solution on my account portal with photos.

Solution Report.

Ticket Report will show solution with solution photos.

Support Ticket will Send by Email

Support ticket will send by email to customer and admin.

Solution View.


Solution Report.


Solution Report View.


Website Ticket Solution View.


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Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on sales@browseinfo.in or raise a ticket on support.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
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