| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 241 |
| Technical Name |
eg_pos_cancel_order_history |
| License | OPL-1 |
| Website | http://www.inkerp.com |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Point of Sale (point_of_sale)
• Discuss (mail) • Inventory (stock) • Invoicing (account) |
| Lines of code | 241 |
| Technical Name |
eg_pos_cancel_order_history |
| License | OPL-1 |
| Website | http://www.inkerp.com |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |
Our Most Suggested Products
POS Cancelled Orders with Reasons
Enhance your Odoo Point of Sale with the ability to cancel orders by providing a reason. Keep a detailed history of all canceled orders for better tracking, accountability, and manager control.
Features
Screenshots
Support
Service
Features
Actionable POS Cancel Button with Reason Prompt
Upon clicking the "Cancel Order" button in the POS interface, a dynamic pop-up appears prompting the cashier to enter a reason for the cancellation. This ensures that each cancellation is intentional and documented, providing context directly at the moment of action. Having immediate reasoning attached to cancellations significantly enhances accountability and audit readiness.
Comprehensive Cancellation History Accessibility
Administrators gain access to a dedicated "Cancel Order History" menu under Point of Sale Orders, summarizing all canceled orders. The feature provides both a list view for quick overviews and detailed views for deep investigation into each cancellation-complete with timestamps and reasons.
Detailed Order View for Analysis
Beyond the summary list, managers can open any canceled order to view all related details. This helps in analyzing why cancellations happen, which products or customers are often linked, and whether additional staff training or stock corrections are needed.
Screenshot
1.) Enable POS Cancel Order History in Settings
The system will allow POS users to record a cancellation reason whenever an order is canceled, and automatically store it in the Cancel Order History for manager review.
Navigation : Setting → Point of Sale → Create Cancel Order History
2.) Cancel POS Order from the POS Interface
From the POS screen, cashiers can cancel an active order using the Cancel button in the top bar. When pressed, the system will prompt the user to provide a cancellation reason before completing the action.
3.) Enter Cancellation Reason for POS Orders
When a cashier attempts to cancel an order, the system will display a Cancel Reason popup. The user must enter the reason for cancellation before confirming.
4.) View Cancel Order History in POS
This menu lists all canceled orders along with details such as the order reference, session, seller, cancellation date and time, and the reason provided by the cashier. Managers can use this log to ensure accountability and maintain full visibility over POS operations.
Navigation : Point of Sale → Orders → Cancel Order History
5.) Detailed View of Canceled POS Orders
From the Cancel Order History menu, managers can open a canceled order record to see all details. The form view displays information such as the order reference, customer, seller, session, cancellation date and time, and the products that were part of the canceled transaction.
Navigation : Point of Sale → Cancel Order History → Cancel Order History
6.) View Cancellation Reason in Notes
Each canceled POS order includes a Notes tab that clearly shows the cancellation reason provided at the time of order cancellation. This ensures managers and administrators have full visibility on why the transaction was canceled, improving transparency and accountability within the POS system.
User Guide
Teams
team@inkerp.com
Suggested Products
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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