Helpdesk Support Ticket Locking System

by
Odoo

57.90

v 13.0 Third Party
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Required Apps Helpdesk (helpdesk)
Technical Name helpdesk_ticket_lock_system_ent
LicenseSee License tab
Websitehttp://www.probuse.com
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Required Apps Helpdesk (helpdesk)
Technical Name helpdesk_ticket_lock_system_ent
LicenseSee License tab
Websitehttp://www.probuse.com

Helpdesk Ticket Locking System

Ticket Lock in Helpdesk in Odoo

THIS APP ONLY SUPPORT ODOO ENTERPRISE EDITION

This module allows ticket users / technicians to lock the support ticket they are working on.


Main Features:

  • Lock the Helpdesk ticket anytime for given start and end datetime.
  • Unlock feature is also available.
  • Only users who are locked out tickets can update values on the ticket.
  • Other users will be getting errors if they try to update values on the locked tickets.
  • This app is only compitible with odoo enterprise edition. .
  • For more details please watch the video and check below screenshots.

Helpdesk Menu(Odoo Standard)

Helpdesk Ticket - Lock Ticket Button

Ticket will be locked by The Lock Ticket Button.

Helpdesk Ticket - Lock Ticket Wizard

Enter Start Date , End Date and surity to lock for Perticular duration.

Helpdesk Ticket - Lock Information

Helpdesk Ticket - Lock Information Message

Helpdesk Ticket Form View

Generate Warning Message

System will generate warning message when another user(s) will try to unlock ticket or edit/update ticket information or data until Lock End Date. System will not allow any edit operation on it.

Helpdesk Ticket - Unlock Ticket

Unlock Tick by The Unlock Ticket Button.

Helpdesk Ticket - Unlock Ticket

Unlock Ticket Information.

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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