v 13.0 Third Party 77
Live Preview
Technical Name mail_manual_routing
LicenseSee License tab
Websitehttps://faotools.com/apps/13.0/lost-messages-routing-418
Also available in version v 12.0 v 8.0 v 10.0 v 11.0 v 9.0
You bought this module and need support? Click here!
Technical Name mail_manual_routing
LicenseSee License tab
Websitehttps://faotools.com/apps/13.0/lost-messages-routing-418
Also available in version v 12.0 v 8.0 v 10.0 v 11.0 v 9.0
Sometimes Odoo does not manage to address incoming messages. For example, it happens when your customer doesn't reply to a message, but sends a direct email to your catchall address. In that case such email is completely lost, while clients become more and more irritated. This tool solves the issue. With this app you gets full control over all lost messages and you can attach any Odoo message to a proper document thread.

No messages are lost

All messages which Odoo has not managed to route are kept under the special menu unit. In the debug mode go Odoo technical settings > Email > Lost Messages.
You may also configure Odoo to send a notification by each lost message to manage them in real time. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then choose users which should be notified.
The features are available for users with rights for administration settings (Administration/Settings). Take into account that this module make all unattached messages available for the group Administration/Settings (like this user is a SuperUser).

Simple addressing of lost messages

  • Open any lost message and decide where such a message should be forwarded. To this end press the button 'Route manual'.
  • In the pop-up wizard select a required document type (e.g. a contact or an opportunity), and a target document (e.g. 'Agrolait' or 'Prospect for 1000 Pcs'). Here Odoo restricts users' selection to viable ones which have a real message thread.
  • As soon as you press the button 'Attach Message', Odoo would route a message to the chosen document.

Routing a message is fast and simple

Odoo Wizard to Assign Messages

Routing results in a target model thread

Odoo Final Thread

Batch messages' routing

The app let you process a few messages simultaneously, what is especially useful when discussion of a specific document is broken.

Address lost messages in batch

Mass routing of messages

Not only lost messages

Use the feature not only for lost but for any messages. In the debug mode go Odoo technical settings > Email > Messages. Via the same button 'Route manual' users might re-attach messages to another object.

Already attached messages might be re-routed

Usual messages forwarding

It works very well

It is very useful, it helps us to efficiently serve our customers.

-- Oriana Maita

Amazing App and fantastic support

I bought the addon for v10. At the beginnig the addon did not work well. Then I requested an improvement feature, they did it in just A FEW HOURS. I am very happy, the addon is working perfectly, is just what I was looking for. Very excelent support Thanks a lot Odoo Tools Team

-- Jesus Astuvilca

Awesome app! MUST BUY if you use Odoo!!!

The app helped us alot. Some our customers send us an email and got lost in the process. with Lost messages routing the messages got stored and we can place the mail into the correct corresponding process. plus excellent support from Odoo Tools with adding a new feature to send an e-mail to selected users whenever a lost message is found. 10/10!!

-- Okan Hollander

According to the current Odoo Apps Store policies:

  • every module bought for the version 12.0 and prior gives you an access to the all versions up to 12.0.
  • starting from the version 13.0, every version of the module should be purchased separately.
  • disregarding the version, purchasing a tool grants you a right for all updates and bug fixes within a major version.

Take into account that Odoo Tools team does not control those policies. By all questions please contact the Odoo Apps Store representativesdirectly.

  1. Restart your Odoo server and update the module

  2. Clean your browser cache (Ctrl + Shift + R) or open Odoo in a private window.

Yes, sure. Take into account that Odoo automatically adds all dependencies to a cart. You should exclude previously purchased tools.

Regretfully, we do not have a technical possibility to provide individual prices.

  1. Unzip source code of purchased tools in one of your Odoo add-ons directory

  2. Re-start the Odoo server

  3. Turn on the developer mode (technical settings)

  4. Update the apps' list (the apps' menu)

  5. Find the app and push the button 'Install'

  6. Follow the guidelines on the app's page if those exist.

Sorry, but no. We distribute the tools only through theofficial Odoo apps store

Yes, all modules marked in dependencies are absolutely required for a correct work of our tool. Take into account that price marked on the app page already includes all necessary dependencies.  

No, third party apps can not be used on Odoo Online.

Red / orange warning itself does not influence features of the app. Regretfully, sometimes our modules do not pass standard automatic tests, since the latter assumes behavior which is in conflict with our apps goals. For example, we change price calculation, while standard Odoo module tests compare final price to standard algorithm.

So, first of all, please check deployed database features. Does everything work correctly?

If you still assume that warning influences real features, please contact us and forward full installation logs and the full lists of deployed modules (including core and third party ones).

As soon as you purchased the app, the button 'Deploy on Odoo.sh' will appear on the app's page in the Odoo store. Push this button and follow the instructions.

Take into account that for paid tools you need to have a private GIT repository linked to your Odoo.sh projects

All lost messages are combined in a single list

Odoo Unattached Messages Menu

Lost messages are simply distinguishable and are easy to address

Odoo Open Wizard through the Button

Routing a message is fast and simple

Odoo Wizard to Assign Messages

Routing results in a target model thread

Odoo Final Thread

Responsible users optionally received notification by new lost messages

Lost message notification email

Configure to be notified of new lost messages

Lost messages notification

Already attached messages might be re-routed

Usual messages forwarding

Address lost messages in batch

Mass routing of messages

Odoo demonstration databases (live previews)

For this app we might provide a free personalized demo database.

To demand such database: press the button "Live Preview" on the top of this page or copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=3

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

By your request we will prepare an individual live preview database, where you would be able to apply any tests and to check assumptions during 14 days.

Bug reporting

In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes during 60 days after a purchase, while even after this period we are strongly interested to improve our tools.

To send us a bug report: press the "Website" link on the top of this page and push the button "Bug Report" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=1

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

Please include in your request as many details as possible: screen shots, Odoo server logs, full description of how to re-produce your problem, and so on. Usually it takes a few business days to prepare a working plan by an issue (if a bug is confirmed) or provide you with guidelines what should be done (otherwise).

Public features request and module ideas (free development)

We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those into our to-do list.

Such to-do list is processed on a regular basis and does not assume extra fees. Altough we cannot promise deadlines and final design, it might be a good way to get desired features without investments and risks.

To share ideas: press the "Website" link on the top of this page and push the button "Share Features Ideas" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=5

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

New features and extra Odoo services (individual development)

Each of our apps might be customized and extended to suit your specific requirements.

Our customization team (itlibertas.com) fulfills not only such jobs but it also provides a full range of Odoo services. From simple modifications and consultations to complex enterprise projects. The team has completed over 100 implementations since 2012, and might help with any technical or business needs.

To contact us for details and conditions: press the "Website" link on the top of this page and push the button "Request Individual Customization" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=2

No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.

Questions and misc issues

Feel free to contact us by any other concerns, doubts, or questions: press the "Website" link on the top of this page and push the button "Raise Question" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=4

About the team

faOtools (faotools.com, former odootools.com) is the team of developers and business analysts to help you extend Odoo potential. We have been communicating with end users to whom the software became the main business tool since 2012. As a result, we are proud of dozens of successful Odoo apps developed. We are open for new ideas and challenges to create the best Odoo apps for business needs all over the world.

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Message disappear from document after routing with this app
by
Wiredzone.com, Inc.
on 5/4/20, 3:11 PM

Please advise what we can do to fix this.

Re: Message disappear from document after routing with this app
by
Odoo Tools
on 5/5/20, 6:49 AM Author

Hello! Thank you for choosing our tools! The idea of the module is to re-route a message for a new document. So as far as we understand your case: if you route a message related to an existing object, after the operation, this message should not be any more shown there. If we understood you not correctly, please send us a request to https://odootools.com/my/tickets/newticket?&x_custom_1=x_option_17&x_custom_2=x_option_125&x_custom_3=x_option_7&url_type_id=1 in order we can discuss details.