$ 43.64
| Lines of code | 354 |
| Technical Name |
mail_manual_routing |
| License | See License tab |
| Website | https://faotools.com/apps/13.0/lost-messages-routing-418 |
| Also available in version | v 14.0 v 11.0 v 9.0 v 8.0 v 10.0 v 12.0 |
| Lines of code | 354 |
| Technical Name |
mail_manual_routing |
| License | See License tab |
| Website | https://faotools.com/apps/13.0/lost-messages-routing-418 |
| Also available in version | v 14.0 v 11.0 v 9.0 v 8.0 v 10.0 v 12.0 |
No messages are lost
You may also configure Odoo to send a notification by each lost message to manage them in real time. Go to the Odoo general settings > Email Section and check the box 'Lost messages notification'. Then choose users which should be notified.
The features are available for users with rights for administration settings (Administration/Settings). Take into account that this module makes all unattached messages available for the group Administration/Settings (like this user is a SuperUser).
Simple addressing of lost messages
- Open any lost message and decide where such a message should be forwarded. To this end press the button 'Route manual'.
- In the pop-up wizard select a required document type (e.g. a contact or an opportunity), and a target document (e.g. 'Agrolait' or 'Prospect for 1000 Pcs'). Here Odoo restricts users' selection to viable ones which have a real message thread.
- As soon as you press the button 'Attach Message', Odoo would route a message to the chosen document.
Routing a message is fast and simple
Routing results in a target model thread
Batch messages' routing
Address lost messages in batch
Not only lost messages
Already attached messages might be re-routed
It works very well
It is very useful, it helps us to efficiently serve our customers.
Amazing App and fantastic support
I bought the addon for v10. At the beginnig the addon did not work well. Then I requested an improvement feature, they did it in just A FEW HOURS. I am very happy, the addon is working perfectly, is just what I was looking for. Very excelent support Thanks a lot Odoo Tools Team
Awesome app! MUST BUY if you use Odoo!!!
The app helped us alot. Some our customers send us an email and got lost in the process. with Lost messages routing the messages got stored and we can place the mail into the correct corresponding process. plus excellent support from Odoo Tools with adding a new feature to send an e-mail to selected users whenever a lost message is found. 10/10!!
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- every module bought for the version 12.0 and prior gives you an access to the all versions up to 12.0.
- starting from the version 13.0, every version of the module should be purchased separately.
- disregarding the version, purchasing a tool grants you a right for all updates and bug fixes within a major version.
Take into account that Odoo Tools team does not control those policies. By all questions please contact the Odoo Apps Store representatives directly.
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All lost messages are combined in a single list
Lost messages are simply distinguishable and are easy to address
Routing a message is fast and simple
Routing results in a target model thread
Responsible users optionally received notification by new lost messages
Configure to be notified of new lost messages
Already attached messages might be re-routed
Address lost messages in batch
Odoo demonstration databases (live previews)
For this app we might provide a free personalized demo database.
To demand such database: press the button "Live Preview" on the top of this page or copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=3
No phone number or credit card are required to contact us: only a short email sign up which does not take more than 30 seconds.
By your request we will prepare an individual live preview database, where you would be able to apply any tests and to check assumptions during 14 days.
Bug reporting
In case you have faced any bugs or inconsistent behavior, do not hesitate to contact us. We guarantee to provide fixes during 60 days after a purchase, while even after this period we are strongly interested to improve our tools.
To send us a bug report: press the "Website" link on the top of this page and push the button "Bug Report" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=1
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Please include in your request as many details as possible: screen shots, Odoo server logs, full description of how to re-produce your problem, and so on. Usually it takes a few business days to prepare a working plan by an issue (if a bug is confirmed) or provide you with guidelines what should be done (otherwise).
Public features request and module ideas (free development)
We are strongly motivated to improve our tools and would be grateful for any sort of feedback. In case your requirements are of public use and might be efficiently implemented, the team would include those into our to-do list.
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To share ideas: press the "Website" link on the top of this page and push the button "Share Features Ideas" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=5
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New features and extra Odoo services (individual development)
Each of our apps might be customized and extended to suit your specific requirements.
Our customization team (itlibertas.com) fulfills not only such jobs but it also provides a full range of Odoo services. From simple modifications and consultations to complex enterprise projects. The team has completed over 100 implementations since 2012, and might help with any technical or business needs.
To contact us for details and conditions: press the "Website" link on the top of this page and push the button "Request Individual Customization" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=2
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Questions and misc issues
Feel free to contact us by any other concerns, doubts, or questions: press the "Website" link on the top of this page and push the button "Raise Question" (the tab Support). Alternatively, copy the link https://faotools.com/my/tickets/newticket?&url_app_id=32&ticket_version=13.0&url_type_id=4
About the team
faOtools (faotools.com, former odootools.com) is the team of developers and business analysts to help you extend Odoo potential. We have been communicating with end users to whom the software became the main business tool since 2012. As a result, we are proud of dozens of successful Odoo apps developed. We are open for new ideas and challenges to create the best Odoo apps for business needs all over the world.
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does it also catch lost messages send to any users email address or only to default catchall?
does it also catch lost messages send to any users email address or only to default catchall?
Re: does it also catch lost messages send to any users email address or only to default catchall?
Tom,
the app updates the Odoo core mechanics of addressing incoming emails. So, in case an email is received by Odoo, but it can't be attached to any object (no aliases, no return-path, for example) -- such email would be marked lost. The app does not influence the catchall logic. Simultaneously, in the most cases Odoo is not configured to receive emails from users' direct email boxes.
Need to have the features for 'non administrator users'
Hi
I need to have this features for non administrator users - just any user, free to define. Would this be possible with module right settings?
Re: Need to have the features for 'non administrator users'
Tom,
as the module states 'The features are available for users with rights for administration settings (Administration/Settings)' - so, no, the app does not assume involvement of simple users.
Message disappear from document after routing with this app
Please advise what we can do to fix this.
Re: Message disappear from document after routing with this app
Hello! Thank you for choosing our tools! The idea of the module is to re-route a message for a new document. So as far as we understand your case: if you route a message related to an existing object, after the operation, this message should not be any more shown there. If we understood you not correctly, please send us a request to https://odootools.com/my/tickets/newticket?&x_custom_1=x_option_17&x_custom_2=x_option_125&x_custom_3=x_option_7&url_type_id=1 in order we can discuss details.