| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 7502 |
| Technical Name |
oe_ai_support |
| License | OPL-1 |
| Website | https://odooengineering.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |
OE Service: AI Support Assistant
Enhanced Features in This Version
Professional Capabilities for Your Business
Quick Reply Suggestions
Generate three context-aware replies with one click, then post instantly-perfect for fast triage.
Key Features & Capabilities
Everything you need for professional operations
Treys Welcome Journey
Every new user receives an American-English welcome message that highlights Treys commands and links to your support resources.
Live Chat Summaries
Treys writes concise updates after every human message, keeping managers aligned and reducing handoff friction.
AI Ticket Escalation
Detects when a customer needs hands-on help, opens a linked client.ticket, and replies with a tracked permalink.
Knowledge Base Boosters
Curated guides, PDFs, and troubleshooting steps appear inside the chat so customers get answers immediately.
Notification Coaching
The systray preview reminds agents to enable native notifications so no message slips through.
Security-Scoped Summaries
Manager-only groups guard sensitive notes while regular agents keep chatting without friction.
AI Job Export
Push conversations to ai.job for analytics, customer health scoring, or historical archiving.
Americanized Prompts
Plain-language instructions geared for US support teams keep tone consistent across every reply.
Multi-Channel Coverage
Works with livechat, internal channels, or direct messages without disrupting existing processes.
What's Included
Core Features
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Additional Components
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Global Language Support (20+)
Available in 20+ languages: es_ES, fr_FR, it_IT, pt_BR, nl_NL, da_DK, de_DE, pl_PL, ar_001, zh_CN, ru_RU, ja_JP, tr_TR, id_ID, th_TH, vi_VN, ko_KR, pt_PT, sv_SE, cs_CZ.
How to Use This Module
Step-by-Step Instructions to Get Started
Installation & Setup
- Install the module: Go to Apps -> Search for "oe_ai_support" -> Click Install
- Configure permissions: Assign the OE AI Support user or manager groups to your helpdesk staff
- Initial configuration: In Technical AI Providers set your OpenAI/Claude credentials
Basic Usage
- Creating records: Open Discuss and let Treys greet each user via the dedicated DM
- Managing data: Mention @Treys inside support channels to request summaries or answers
- Using key features: Ask Treys to create support tickets or surface knowledge base links
- Generating reports: Click the AI Analysis smart button to export transcripts into ai.job
Tips & Best Practices
- Encourage agents to enable desktop notifications from the Treys preview
- Keep knowledge base resources updated so Treys replies stay relevant
- Review AI summaries weekly and pin important follow-up tasks
- Combine with oe_ai_assistant for cross-module intelligence
Important Notes
Requires oe_ai_job_base, mail_bot, and oe_support_client. Tested on Odoo 12.0 Community & Enterprise with multi-company support enabled.
Frequently Asked Questions
Q: Which Odoo versions and modules are required?
A: Odoo 12.0 Community or Enterprise with oe_ai_job_base, mail_bot, and oe_support_client installed. Works seamlessly with Discuss and Helpdesk.
Q: How do I connect Treys to my AI provider?
A: Configure your credentials in Technical AI Providers. The module automatically uses oe_ai_job_base defaults for models like GPT, Claude, Grok, or local Ollama deployments.
Q: Can I customize what Treys shares with users?
A: Yes. Update the knowledge base categories in the JSON config helper or override summary prompts. Security groups ensure only managers see sensitive summaries.
Q: Does Treys create duplicate tickets?
A: No. The AI checks for an existing open ticket linked to the channel before creating a new one, ensuring clean escalations for your support team.
Launch Demo Instance
Explore OE Service: AI Support Assistant in a live environment
Try It NowProudly American-Owned & Operated
Built for American Businesses First
At Odoo Engineering, we understand the unique needs of American businesses. Our modules are designed with clear, English-first terminology and workflows that align with US business practices, while maintaining universal accessibility for companies worldwide.
Why Choose Odoo Engineering
| Professional Excellence Enterprise-grade modules built to the highest standards | 90-Day Warranty Full support and bug fixes guaranteed | Clear Documentation English-first terminology that everyone understands |
| US Business Hours Support when American businesses need it most | Clean Code Well-documented, easily extensible modules | Expert Team Dedicated professionals focused on your success |
Quality Odoo modules that are easily extended at reasonable prices â that's the Odoo Engineering promise.
Complete AI Business Intelligence Suite
Powered by our open-sourced oe_ai_job_base framework - Build or Buy AI Extensions
This module is part of our AI Business Intelligence ecosystem. Purchase individual modules or contact us for custom AI solutions built on this proven framework.
Data CleanerAuto-fixes addresses, names, phones with smart AI rules |
Message AnalysisSentiment, urgency, and topic extraction for partners |
Advanced SearchNatural language queries across your database |
QuickBooks BridgeAI-guided sync with QuickBooks Online |
Want something custom? We build AI integrations tailored to your business.
Support & Services
Get HelpNeed assistance? Our support team is here to help with installation, configuration, and troubleshooting. Contact Support |
Custom DevelopmentLooking for custom features or integrations? We offer professional Odoo development services. Request Quote |
Ready to Get Started?
Install OE Service: AI Support Assistant today and experience the difference quality makes.
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Professional Odoo modules built with excellence in the USA.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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