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OE Service: Field Service Core

by
Odoo

$ 34.33

v 13.0 Third Party
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Odoo Apps Dependencies • Contacts (contacts)
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• Website (website)
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Lines of code 5235
Technical Name oe_field_service_core
LicenseOPL-1
Websitehttps://odooengineering.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Contacts (contacts)
• Discuss (mail)
• Website (website)
Community Apps Dependencies
Lines of code 5235
Technical Name oe_field_service_core
LicenseOPL-1
Websitehttps://odooengineering.com
Versions 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0
Keywords: field service, FSM, work order management, dispatching, route optimization, technician scheduling, service territories,
Odoo Engineering

OE Service: Field Service Core

Coordinate technicians, territories, schedules, and customer approvals with an AI-ready dispatching hub.

Try It Out Contact Us

Enhanced Features in This Version

Professional Capabilities for Your Business

Skill-Aware Dispatching

Spot skill gaps instantly. Orders compare required tags with technician competencies, highlight missing coverage, and suggest qualified experts before you assign.

Key Features & Capabilities

Everything you need for professional operations

Real-Time SLA Countdown

Visual timers on forms, kanban badges, and filters (Today, Next 7 Days, Overdue) keep teams on track.

Technician Calendar & Timeline

Coordinate assignments in calendar, timeline, and kanban views without double-booking.

Customer Signature Capture

Collect signatures directly in Odoo and embed them on the work order PDF for professional hand-offs.

Smart Location Insights

Smart buttons surface linked contacts, equipment, and sublocations with live counters.

Geo-Mapping Shortcuts

Open any job in Google Maps from service locations using stored coordinates or addresses.

Workforce Utilization Metrics

Monitor technician workload across teams, territories, districts, and regions.

Chatter & Templates

Use mail subtypes, automated activities, and email templates to keep stakeholders informed.

Technician Self-Service

Worker ↔ user mapping powers personalized filters, dashboards, and quick assignment views.

What's Included

Core Features

  • Work orders, templates, and stages with SLA tracking
  • Field service locations, equipment, and geo mapping
  • Technician calendars, kanban, and timeline views

Additional Components

  • Teams, territories, regions, districts, and branches
  • Mail subtypes, notifications, and activity automation
  • AI job extension for route optimization metrics

Global Language Support (20+)

Available in 20+ languages: es_ES, fr_FR, it_IT, pt_BR, nl_NL, da_DK, de_DE, pl_PL, ar_001, zh_CN, ru_RU, ja_JP, tr_TR, id_ID, th_TH, vi_VN, ko_KR, pt_PT, sv_SE, cs_CZ.

How to Use This Module

Step-by-Step Instructions to Get Started

Installation & Setup

  1. Install the module: Go to Apps -> Search for "oe_field_service_core" -> Click Install.
  2. Configure permissions: Navigate to Settings -> Users & Companies -> Assign the Field Service roles to dispatchers and technicians.
  3. Initial configuration: Open Field Service -> Configuration to define stages, teams, territories, and default SLA thresholds.

Basic Usage

  1. Create work orders: From Field Service -> Work Orders, capture customer, location, scheduled start/end, and required equipment.
  2. Manage schedules: Use calendar or timeline views to balance routes and avoid overlaps.
  3. Collect signatures: Open the work order, click "Sign" after completion, and confirm the signature is embedded in the PDF.
  4. Analyze performance: Apply SLA filters or trigger the AI route optimization job from dashboards for insights.

Tips & Best Practices

  • Use templates for recurring jobs to auto-fill checklists and durations.
  • Enable email notifications so customers receive confirmations when work orders are scheduled or completed.
  • Review utilization reports weekly to balance technician workloads and reduce overtime.
  • Integrate with other OE modules like oe_fieldoperations_core for end-to-end logistics.

Important Notes

Ensure technicians belong to the correct company and team to avoid cross-company visibility. For GPS directions, confirm each service location has a valid address or latitude/longitude.

Frequently Asked Questions

Q: Which Odoo versions are supported?

A: This release supports Odoo 12.0 through 19.0 Community and Enterprise. For migration assistance, contact us for upgrade paths and bundle discounts.

Q: Do technicians need full Odoo access?

A: No. Assign them the Field Service User role and they will only see relevant menus, work orders, and chatter threads for their team.

Q: Can we customize the PDF report?

A: Absolutely. The report is built on standard QWeb templates, making it easy to add branding, custom fields, or compliance text. Our team can assist with premium branding packages.

Launch Demo Instance

Explore OE Service: Field Service Core in a live environment

Try It Now

Proudly American-Owned & Operated

Built for American Businesses First

At Odoo Engineering, we understand the unique needs of American businesses. Our modules are designed with clear, English-first terminology and workflows that align with US business practices, while maintaining universal accessibility for companies worldwide.

Why Choose Odoo Engineering

Professional Excellence Enterprise-grade modules built to the highest standards 90-Day Warranty Full support and bug fixes guaranteed Clear Documentation English-first terminology that everyone understands
US Business Hours Support when American businesses need it most Clean Code Well-documented, easily extensible modules Expert Team Dedicated professionals focused on your success

Quality Odoo modules that are easily extended at reasonable prices – that's the Odoo Engineering promise.

Complete AI Business Intelligence Suite

Powered by our open-sourced oe_ai_job_base framework - Build or Buy AI Extensions

This module is part of our AI Business Intelligence ecosystem. Purchase individual modules or contact us for custom AI solutions built on this proven framework.

Data Cleaner

Auto-fixes addresses, names, phones with smart AI rules

Message Analysis

Sentiment, urgency, and topic extraction for partners

Advanced Search

Natural language queries across your database

QuickBooks Bridge

AI-guided sync with QuickBooks Online

Want something custom? We build AI integrations tailored to your business.

Support & Services

Get Help

Need assistance? Our support team is here to help with installation, configuration, and troubleshooting.

Contact Support

Custom Development

Looking for custom features or integrations? We offer professional Odoo development services.

Request Quote

Ready to Get Started?

Install OE Service: Field Service Core today and experience the difference quality makes.

Launch Demo Get in Touch

© 2025 Odoo Engineering. All rights reserved.

Professional Odoo modules built with excellence in the USA.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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LGPL, MIT, or proprietary licenses similar to this one).

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