WhatsApp Desk: WhatsApp Helpdesk Customer Support Ticketing system

by
Odoo

173.54

v 14.0 Third Party 7
This module requires Odoo Enterprise Edition.
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
CRM (crm)
Contacts (contacts)
Live Chat (im_livechat)
Point of Sale (point_of_sale)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Invoicing (account)
Inventory (stock)
Purchase (purchase)
Community Apps Dependencies
Lines of code 10282
Technical Name Odoo_whatsapp_helpdesk_whatsappdesk_ticketing
LicenseOPL-1
Websitehttp://www.pragtech.co.in
Versions 17.0 14.0 15.0 16.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Helpdesk (helpdesk)
Discuss (mail)
CRM (crm)
Contacts (contacts)
Live Chat (im_livechat)
Point of Sale (point_of_sale)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Invoicing (account)
Inventory (stock)
Purchase (purchase)
Community Apps Dependencies
Lines of code 10282
Technical Name Odoo_whatsapp_helpdesk_whatsappdesk_ticketing
LicenseOPL-1
Websitehttp://www.pragtech.co.in
Versions 17.0 14.0 15.0 16.0

WhatsApp Desk: WhatsApp Helpdesk Customer Support Ticketing system

Our Pricing includes User Manual, 90 Days Support (Monday-Friday 10am to 7pm IST) and One time Setup

support@pragtech.co.in pragtech

We support for English / French / Spanish at an additional cost

Supported Odoo versions & platforms
Odoo.sh
Self Hosted
Enterprise
Community
Odoo Online

Works & tested on standard installations of Odoo with no third party apps

Free support only for odoo installations with no third party apps

Paid support availaible for Odoo installations with third party apps.

Our Service Offerings

Odoo Dedicated Resources
Odoo Success Packs
Odoo Turnkey Projects
To connect with us: support@pragtech.co.in

WhatsApp Desk: WhatsApp Helpdesk Customer Support Ticketing system


WhatsApp has become the most popular texting platform with over 2 billion users. We have built an app which allows you to use WhatsApp to raise customer support tickets. These tickets can be assigned to Customer Support Executives.

WhatsApp Helpdesk Features

Answer automatically simple support queries.

Create helpdesk tickets from WhatsApp messages.

Allocate tickets to executives and reply to customers with WhatsApp messages.

Support ticket creation through email or whatsApp number.

Send whatsApp messages at every stage of the ticket.

Configuration:


Step 1: It is difficult to get a signup for WhatsApp for business directly and get access to the API as the signup process takes too long. Hence, it is better to sign up for third party whatsapp API services as Chat API. Also selenium could be used for free but it is not robust and reliable and cannot handle large volumes of load. You need to signup for Chat Api account on https://app.chat-api.com/login

First we have to login into whatsapp chat api using https://app.chat-api.com/login.
We get a whatsapp instance id & whatsapp token.



Odoo Interface:


Step 1: Go to General Settings and Paste the credentials for Whatsapp Instance and Whatsapp token copied from whatsapp chat api.

Step 2: Click on Get QR Code & scan QR code from mobile Whatsapp Web.

Step 3: After you scan the QR code from your mobile, it is authenticated.

Step 4: Configuration of bidirectional messages (send & receive messages from whatsapp in Odoo):

In odoo activate developer mode Goto Technical → System Parameters → web.base.url → Copy Value
Chat API Configuration:-
In the webhook url you need to paste the value (copied from odoo web.base.url) after that add “/whatsapp/responce/message”
Webhook url : base url + /whatsapp/responce/message

Step 5: For initiation of consumer Issues or enquiry into products or services of a business through WhatsApp chat.

Step 6: Conversion between owner and customer.

Frequently Asked Questions

Ans: When you customer will message you, a support ticket will be automatically generated in the system. Please go through the video:

https://drive.google.com/file/d/1iPySvU8kqctlsF3grvBO-KHzADEY4Ds6/view?usp=sharing

Help Support Covid Relief

Pragmatic has always been contributing itswarsa social causes by exercising its Corporate Social Responsibility. We are pledged to COVID relief and have been donating a major share of our profits to COVID Pandemic Relief. By purchasing our apps and services you are becoming a part of helping the needy in these critical times. If you want to help further please connect with us and we will help you find NGOs whom you can donate directly.

support@pragtech.co.in

Contact / Support

(Monday-Friday 10am to 7pm IST)

Pragmatic Techsoft Pvt. Ltd.

Support

Pragmatic is a global open source enterprise software development, consulting and products company. Our philosophy is to use Open Source tools and technologies to provide cost effective and green solutions for our customers.

We are a dynamic and fast growing company committed towards creating value for our customers. Located in Pune, India the educational and IT hub of western India, we take pride in delivering rapid, customized open source enterprise applications following agile and lean software methods. Whether you are developing an application from scratch, working on an existing application or porting your application to a new platform or framework, we can meet your business needs.

If you need any help or want more additional features, you may contact us through:

www.pragtech.co.in

Our solutions focus on your problems

  • Odoo Implementation
  • Odoo Customization
  • ERP Development and Implementation
  • Odoo Ipass Cloud
  • AI for Odoo
  • Odoo Apps
  • Aws Marketplace Products
  • Business Engines

Get In Touch

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
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Hello, I need this app, can you get me demo server please.
by
contacto@solucionesofthard.com
on 5/23/22, 4:44 PM


Re: Hello, I need this app, can you get me demo server please.
by
Pragmatic Sales
on 5/24/22, 1:45 AM Author

Hello,

Thank you for showing interest in Pragmatic.

We will help you with the required details through an email.

Meanwhile for any further assistance and quick response you can email us on support@pragtech.co.in

Appreciate your patience.

Thanks & Regards,

Pragmatic


Please help with answers
by
Zubair H
on 10/18/21, 11:45 AM

Does it support multiple whatsapp numbers for multiple branches?

Does this module work directly with what's app numbers or chat api account is required for this?

Re: Please help with answers
by
Pragmatic Sales
on 10/19/21, 1:36 AM Author

Currently, it supports only one source number and works with chat API.