Helpdesk Support Ticket Maintenance Request in Odoo

by
Odoo

206.90

v 14.0 Third Party 4
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Required Apps Website (website)
eCommerce (website_sale)
Maintenance (maintenance)
Employees (hr)
Inventory (stock)
Purchase (purchase)
Sales (sale_management)
Invoicing (account)
Project (project)
Included Dependencies
Lines of code 7523
Technical Name bi_helpdesk_support_ticket_maintenance
LicenseSee License tab
Websitehttps://www.browseinfo.in
Also available in version v 11.0 v 12.0 v 13.0
You bought this module and need support? Click here!
Required Apps Website (website)
eCommerce (website_sale)
Maintenance (maintenance)
Employees (hr)
Inventory (stock)
Purchase (purchase)
Sales (sale_management)
Invoicing (account)
Project (project)
Included Dependencies
Lines of code 7523
Technical Name bi_helpdesk_support_ticket_maintenance
LicenseSee License tab
Websitehttps://www.browseinfo.in
Also available in version v 11.0 v 12.0 v 13.0

Create Maintenance Request from Helpdesk Support Ticket Odoo Apps

Support Ticket Maintenance Request Odoo Apps

Helpdesk Ticket Maintenance Request Odoo Apps

Maintenance Request for Helpdesk Support Ticker Odoo Apps

Helpdesk Support Ticket Maintenance Request Odoo apps helps the helpdesk team to create Maintenance Requests from helpdesk support tickets. This created Maintenance Request use for equipment maintenance systems for job contracting and construction projects. This Odoo app contains almost everything you need for the service desk, technical support team, call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support ticketing system is used to give customers an interface where users can send support ticket requests and attach documents from the website. Support tickets will be sent by email to customer and admin and manage online ticketing systems for customer support in Odoo. Also it allows you to create invoices easily from the timesheet logged for the project issue and helpdesk support ticketing system. Customers can view their ticket from the website portal and easily see the stage of the reported ticket. Also, customers can communicate with the help-desk support team from the website communication option. This odoo app helps users to create maintenance requests from helpdesk ticket, user can select maintenance team, material and employee for job construction contracting.

If you are using Odoo enterprise version then please note that, This app doesn't work with odoo enterprise's Helpdesk app, We have our own Helpdesk app and this app adds Helpdesk Ticket Maintenance Request on our helpdesk app.

Looking for Helpdesk Ticket Maintenance Request Odoo Apps for Enterprise Helpdesk App, please check below link
Helpdesk Ticket Maintenance Request Enterprise Edition Odoo Apps.

Features

Quick Maintenance Request

You can create maintenance request for the helpdesk ticket issue.

Linked Ticket With Maintenance

Ticket will be linked to all the created maintenance request.

Create Maintenance Request


Maintenance Request Wizard


Maintenance Request View


Support Ticket Maintenance View


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Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.

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by
BrowseInfo
on 12/24/20, 4:40 AM Author

Hello Sir,

Yes you will be able to receive the support ticket from website.

If you want our team will give you demo for that.

Thanks


integrating with website
by
Maher Khalil
on 12/23/20, 12:15 PM

Can I receive the support request from website?

Re: integrating with website
by
BrowseInfo
on 12/24/20, 12:35 AM Author

Hello Sir,

Yes, you can receive support request from website from login/non-login both users(according to configuration), if you need more details please contact our team at https://www.browseinfo.in/contact-us

Regards