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Odoo Apps Dependencies Discuss (mail)
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Technical Name bureaucrat_knowledge
Versions 12.0 13.0 14.0 15.0 16.0
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Odoo Online
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 4592
Technical Name bureaucrat_knowledge
Versions 12.0 13.0 14.0 15.0 16.0

Bureaucrat Knowledge

The best tool to manage your Knowledge base

License: LGPL-3 CR&D

Bureaucrat Knowledge is module, that implements *Knowledge base* concept, allowing you to easily manage company's knowledge.

Bureaucrat knowledge allows you to store document in following formats:

  • HTML
  • PDF

Also, bureaucrat knowledge base proviced most flexible access rights management model. For example, you can easily create knowledgebase structure like following:

  • Public documentation (visible for public users)
    • Documentation on your product (visible for public users)
  • Internal documentation (visible for employees)
    • Sales documentation (visible only for sales department)
      • Instructions (visible only for sales department)
      • Sale scripts (visible only for sales department)
      • Managment (visible only for sales managers)
    • Developer's documentation (visible only for developers)
      • Migration notes for Odoo (visible only for developers)
      • Readme template (visible only for developers)
      • CI/CD configuration (visible only for DevOps)

And in similar way it is possible to configure who can add/edit/delete articles and categories.

Just take a look at screenshots below to get basic understanding of how it works:

The main menu of knowledge base looks like on screenshot below. This way, it is really easy to find the document you are looking for, using quick filters in searchpanel localed left-side of document list.

Base screen of Bureaucrat Knowldge app

There is basic document info and document itself displayed on document form.

Bureaucrat Knowledge Document form

Also, take a look at settings of document. There you are able to configure access rights for this document in most flexible way.

Bureaucrat Knowledge Document Settings

Note, that each change to document, will make record in document history, so, anytime you can take a look at previous version of document.

Bureaucrat Knowledge Document History

Real examples of Service Desk / Helpdesk systems successfully implemented using Bureaucrat modules:

You may be interested in our products

Helpdesk Lite
Helpdesk Plus
Helpdesk Pro

Launch your own ITSM system in 60 seconds:

Create your own Bureaucrat ITSM database yodoo.systems


Website Contact us Bug Requests

This module is maintained by the Center of Research & Development company.

We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.

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  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
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Please choose a rating from 1 to 5 for this module.
on 4/20/22, 2:52 AM

Cannot see Youtube videos after embedding them. Any Idea why?

It shows the videos when going to website , but not from within the admin side

Best module for knowledge base
Đào Thắng
on 11/20/21, 12:28 PM

I look for a module knowledge base, have a lot of modules for this, but this is the best module for everyone, every company.

Thank you very much because you published it !

Great module!
Nelson Aliaga
on 9/6/21, 11:21 AM

This is a great module!

Thank you very much for share it.

My only question, is why I cannot see the download button in the pdf viewer.

Re: Great module!
on 9/8/21, 3:43 AM Author


Thank you for your comment!

We are glad to receive feedback about our apps!

About your question, we use standard odoo's PDF viewer and this button presents in version 12.0. But it seems that Odoo have changed something with it in Odoo 14.0. We will check this behaviour and try to fix this issue. Also you can use our helpdesk for bug reports and feature requests. It is available at https://crnd.pro/requests

Thank you,

With regards,

CR&D Team

on 4/3/24, 6:38 AM

Thanks so much for sharing such a wonderful and simple module yet has all features needed to manage Knowledge. Thanks alot again.

Odoo 15?
Elder Id
on 4/14/22, 1:59 PM


Is there a chance this can be updated for Odoo 15?

on 1/10/22, 7:40 AM

What is GitHub page?