| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 301 |
| Technical Name |
custom_crash_manager |
| License | LGPL-3 |
| Website | https://www.jungo.eu |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 301 |
| Technical Name |
custom_crash_manager |
| License | LGPL-3 |
| Website | https://www.jungo.eu |
Tech Support - Error Tracker
An application to automatically create and track support tickets of system errors.
Key Features
Customized user friendly error message on the default odoo crash screen.
Automatic support ticket creation on system errors.
Email Notification to support team whenever an error occurs in the system.
End user is notified of the ticket on all stages so that the user can know the status of his/her ticket.
Track tickets status from creation to resolution.
Two user groups to manage the tickets namely User and Manager
Enable and disable automatic ticket creation.
Customized error message.
Customized error screen containing user friendly error message.
Automatic Ticket Creation with Traceback.
Support tickets are automatically created upon system errors and email notification is sent to email addresses that can be configured in the inbuilt email templates.
Enable/Disable Ticket Creation
An option provided to Enable/Disable ticket creation under the settings menu.
Email Notifications
Emails notifications are sent to the end user and technical support on each stages of the ticket for tracking.
State wise ticket tracking.
New / Inpogress / Resolved
Ticket status can be updated as New / Inpogress / Resolved.
Email Notifications are sent to the user whenever ticket status is updated.
Ticket status updated dates are recored automatically.
Error Traceback is captured in the ticket.
Technical Support email addresses can be configured in the inbuilt email templates.
Exclusive solution offered by
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