| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Inventory (stock) |
| Community Apps Dependencies | Show |
| Lines of code | 2661 |
| Technical Name |
mobile_service_shop_pro |
| License | OPL-1 |
| Website | https://www.cybrosys.com |
| Versions | 15.0 17.0 13.0 11.0 14.0 12.0 16.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) • Inventory (stock) |
| Community Apps Dependencies | Show |
| Lines of code | 2661 |
| Technical Name |
mobile_service_shop_pro |
| License | OPL-1 |
| Website | https://www.cybrosys.com |
| Versions | 15.0 17.0 13.0 11.0 14.0 12.0 16.0 |
Mobile Service Management Pro
It is the extended version of the module 'Mobile Service Manager'. Now user can get device details by using imei number also reports are added.
Explore this module
Overview
The module will assist the manager in getting the device details via using their IMEI number. Using the module application, manager can seamlessly acquire the brand, model and manufacturing details of the device using the IMEI number. In addition, it helps in saving your time and analyzing the service shop via varied generated reports. The reports include service report, parts usage report, complaint type report and customized pivot report. This module depends on 'Mobile Service Management' which you can download from Mobile Service Management
Features
Device details from IMEI number (Using the Paid API ImeiDB).
Customized pivot report
Mobile service request report
Parts usage report
Complaint Type report
Image for service device
Manage complaint type visibility
Manage complaint type visibility
Screenshots
Mobile Service Shop
When you install the module, an extra menu named Mobile Service is created. Here you can see the service requests and thereafter configure your mobile service shop.
Mobile Service -> Service Request -> Create
This is the service request creation form. Service request can be created according to the device brand and model. One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc
Service Tickets
Generating tickets for service request. Here you can create tickets for service requests by using the 'Print Ticket' button.
Parts Inventory
Here you see the mobile parts used for service processing.
Service Invoice
Here you can create invoices for service requests.
Post Stock moves
No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.
Email Notification
The system will send email notification to the customer for each stage in the service request. Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service.
Brands Configuration
Create mobile brands which is used in service request creation. Mobile Service -> Configuration -> Brands
Models Configuration
You can also create models for different mobile brands from. Mobile Service -> Configuration -> Models
Complaint Types
You can create different complaint types from. Mobile Service -> Configuration -> Complaint Types
Complaint Templates
Complaint Templates can be created from. Mobile Service -> Configuration -> Complaint Templates
Terms and conditions
Terms and conditions for service request can be added from, Mobile Service -> Configuration -> Terms and Conditions which will be added to the service tickets.
Reports
When you install the module, an extra menu named 'Reports' will be created, from here you can see various reports.
Details
A field with a button named 'Get details' for getting device details from IMEI number will be created in the service request create form. Mobile Service -> Service Request -> Create
Configuration
Also settings menu will be created under the configuration menu for configuring the IMEI number device details generation. Mobile Service -> ConfiguratMobile Service -> Configuration -> Settings
Generating device details from IMEI number
From the service request creation form, via using the 'Get details' button, you can get the brand, model and also the manufacturer information about the device from the IMEI number.
Device Details Configuration
For getting the device details from IMEI number, you have to activate 'IMEI device details' from Mobile Service -> Configuration -> Settings -> IMEI device details. Note : We are using the Paid API ImeiDB to get the IMEI details
API Token
Also you have to provide an API Token generated. Mobile Service -> Configuration -> Settings -> Api Token
Token
You will get api token(paid) from https://imeidb.xyz
Mobile service reports
You will get different reports in PDF and XLSX formats from, Mobile Service -> Reports -> Mobile Service. You can view the graphical reports with different filters.
Mobile service Graphical Report
You can view the customized graphical from, Mobile Service -> Reports
Mobile service Pivot Report
You can view the customized pivot report for mobile service as shown below.
Service Request Report
Here you will get both PDF and XLSX reports of the service requests
PDF and XLSX Report
By providing the appropriate details in the 'Service Report' wizard, you will get service report in both PDF and XLSX format.
Parts Usage Report
Reports for parts usage during service.Here you will get both PDF and XLSX reports for the parts usage during the service request processing.
PDF and XLSX Parts Usage Report
By providing the appropriate details in the 'Parts Usage Report' wizard, you will get parts usage reports in both PDF and XLSX format.
Complaint Type Report
Here you will get both PDF and XLSX reports of complaint types with corresponding brand and model.
PDF and XLSX Complaint Type
By providing the appropriate details in the 'Complaint Type' wizard you will get complaint type report with brand and model details in both PDF and XLSX format. Which helps in understanding complaints of certain devices.
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