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| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Live Chat (im_livechat) • Website (website) |
| Community Apps Dependencies | Show |
| Lines of code | 3667 |
| Technical Name |
oe_chatbot_framework |
| License | OPL-1 |
| Website | https://odooengineering.com |
| Versions | 13.0 14.0 16.0 17.0 18.0 19.0 |
OE Service: Chatbot Framework
Deliver OE Chatbot AI conversations inside Odoo Live Chat with instant responses, proactive escalations, and operator-ready insights.
Try It Out
Contact Us
Features
AI chatbot for website live chat with confidence-aware fallback
Training console with CSV/YAML/JSON import and usage counters
Intent-based routing rules to invite the right teammate automatically
Notification phrases with emails, cooldown controls, and webhook callbacks
Prompt A/B testing to optimize system guidance for better answers
Conversation analytics with logs, pivot/graph, and AI review jobs
Dynamic response tokens: [company_email], [company_phone], [company_website], [company_address], [product_ID]
Backend KPI dashboard widget with quick actions
Multi-language support with translations
See It in Action
Global Language Support (20+)
Available in 20+ languages: es_ES, fr_FR, it_IT, pt_BR, nl_NL, da_DK, de_DE, pl_PL, ar_001, zh_CN, ru_RU, ja_JP, tr_TR, id_ID, th_TH, vi_VN, ko_KR, pt_PT, sv_SE, cs_CZ.
Premium Support & 90-Day Warranty
90 days of free technical support and bug fixes included with your purchase.
Contact SupportBuilt by Odoo Engineering
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Live Chat (im_livechat) • Website (website) |
| Community Apps Dependencies | Show |
| Lines of code | 3667 |
| Technical Name |
oe_chatbot_framework |
| License | OPL-1 |
| Website | https://odooengineering.com |
OE Chatbot Framework Overview
This document outlines the chatbot capabilities delivered by oe_chatbot_framework. The module extends Website Live Chat with AI-assisted responses, persistent training datasets, and notification workflows.
Contents
- Chatbot configuration options on the live chat channel form
- Training datasets (manual entry, file import, built-in corpus)
- AI-powered response generation with low-confidence fallback
- Notification phrases with wildcard matching and multi-company security
- AI job integration for channel analysis and Twitter ingestion
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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