| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
Discuss (mail)
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| Community Apps Dependencies | Show |
| Lines of code | 4601 |
| Technical Name |
oi_helpdesk |
| License | OPL-1 |
| Website | http://www.open-inside.com |
| Versions | 16.0 14.0 13.0 12.0 11.0 |
Helpdesk Management
"A Helpdesk/Support Ticket System for Your Organization"
This Module Helps You to Manage Your Helpdesk/Support Tickets.
Description
This module allows you to organize a company service desk. You can configure categories, types, stages and provide request handling. The Helpdesk module has highly configurable workflow engine where almost no real coding is required to design any complicated process.
Menus
Tickets
Create Tickets
Configuration
Configure Helpdesk Team
Configure Ticket Type
Configure Ticket Tags
Reports
Odoo standard module report.
Key Features
Any granted user can create a helpdesk ticket.
Managing complicated workflow approvals, based on organization policies.
Multilevel configurable approval and rejection notification.
Configurable helpdesk teams.
Ability to track tickets with different dimensions for example(team, status, partner, service etc.).
Easy traceability of all the actions and the functions taken place by helpdesk team.
Requests management using assignment to person/persons/team.
Demonstration
How easy to create a new ticket
An illustration of approval process
Ease of processing tickets
High flexibility in configuration
Need Any Help?
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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