Help Deskby Openinside http://www.open-inside.com
|Lines of code||4576|
|Also available in version||v 13.0 v 12.0 v 11.0|
"A Helpdesk/Support Ticket System for Your Organization"
This Module Helps You to Manage Your Helpdesk/Support Tickets.
This module allows you to organize a company service desk. You can configure categories, types, stages and provide request handling. The Helpdesk module has highly configurable workflow engine where almost no real coding is required to design any complicated process.
Configure Helpdesk Team
Configure Ticket Type
Configure Ticket Tags
Odoo standard module report.
Any granted user can create a helpdesk ticket.
Managing complicated workflow approvals, based on organization policies.
Multilevel configurable approval and rejection notification.
Configurable helpdesk teams.
Ability to track tickets with different dimensions for example(team, status, partner, service etc.).
Easy traceability of all the actions and the functions taken place by helpdesk team.
Requests management using assignment to person/persons/team.
How easy to create a new ticket
An illustration of approval process
Ease of processing tickets
High flexibility in configuration
Need Any Help?
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