585.10

v 14.0 Third Party
Included Dependencies
Lines of code 4576
Technical Name oi_helpdesk
LicenseOPL-1
Websitehttp://www.open-inside.com
Also available in version v 13.0 v 12.0 v 11.0
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Included Dependencies
Lines of code 4576
Technical Name oi_helpdesk
LicenseOPL-1
Websitehttp://www.open-inside.com
Also available in version v 13.0 v 12.0 v 11.0

Helpdesk Management

"A Helpdesk/Support Ticket System for Your Organization"

This Module Helps You to Manage Your Helpdesk/Support Tickets.

Description

This module allows you to organize a company service desk. You can configure categories, types, stages and provide request handling. The Helpdesk module has highly configurable workflow engine where almost no real coding is required to design any complicated process.

Menus

  • Tickets

    • Create Tickets

  • Configuration

    • Configure Helpdesk Team

    • Configure Ticket Type

    • Configure Ticket Tags

Reports

Odoo standard module report.

Key Features

  • Any granted user can create a helpdesk ticket.

  • Managing complicated workflow approvals, based on organization policies.

  • Multilevel configurable approval and rejection notification.

  • Configurable helpdesk teams.

  • Ability to track tickets with different dimensions for example(team, status, partner, service etc.).

  • Easy traceability of all the actions and the functions taken place by helpdesk team.

  • Requests management using assignment to person/persons/team.

Demonstration

How easy to create a new ticket

An illustration of approval process

Ease of processing tickets

High flexibility in configuration

Need Any Help?

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