RMA (Return Merchandise Authorization) in Odoo

by
Odoo 14

$ 265.68

v 14.0 Third Party 198
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Repairs (repair)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
• Inventory (stock)
Lines of code 1867
Technical Name rma_ept
LicenseOPL-1
Websitehttps://www.emiprotechnologies.com/
Versions 10.0 11.0 13.0 12.0 16.0 15.0 14.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Repairs (repair)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
• Inventory (stock)
Lines of code 1867
Technical Name rma_ept
LicenseOPL-1
Websitehttps://www.emiprotechnologies.com/
Versions 10.0 11.0 13.0 12.0 16.0 15.0 14.0

RMA (Return Merchandise Authorisation) in Odoo

Managing Product Returns is an integral part of any online selling business. Almost every seller provides the facility to return a purchased product and in-turn give a refund, replacement or repair for the returned product. Handling returns can be quite complex at times and if a seller does not have an efficient return management system in place, the customers are bound to be dissatisfied.

The RMA solution from Emipro helps to efficiently accept return request from the customer, provide them the option to get refund, repair or replacement and accordingly manage various operational aspects in Odoo such as creating return receipt, delivery order, credit note, adjusting stock levels etc.

GET INSTANT PERSONALIZED DEMO

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emiprotechnologies.com/r/g9x

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Generic Process of RMA

This is the general process of RMA with all its scenarios. When the new RMA is created, it initially goes to the approval stage. If RMA is rejected, it gets closed. If it is approved, it further generates the receipt to carry our Refund, Repair or Replacement.

Refund Scenario in RMA

When there is refund scenario in RMA, it checks whether the invoice for the returned product is created or not. If the invoice is created, the credit note for the customer is generated from which refund can be done. If there is no invoice, RMA gets closed.

Repair Scenario in RMA

In the Repair scenario of RMA, a Repair Order is created and processed further as it progress. RMA gets closed thereafter.

Replacement Scenario in RMA

Replacement scenario in RMA has two cases. If the product to be given as a replacement is the same as the returned product, a Delivery Order is generated to ship the order to the customer and RMA gets closed there. But, if the replacement product is different than the returned product and the Invoice is supposed to be created for the replacement product, the system will create a new Sale Order of that particular product & RMA gets closed.

RMA Orders

RMA Reasons

Reject RMA with Reason

Approve and Validate RMA

Receipt Generated

Replace the same or other Products

Repair Orders

Confirm Repair Order

Start Repair

End Repair

Delivery Generated for Repair

Manage Lot/Serial Number

RMA Traceability Report

Manage RMA from Delivery Order

Receipt, Refund Invoices and Sales Order in RMA

RMA Reports

User Guide

Read User Guide

COPY LINK

http://bit.ly/rma-14-ug

Create a Support Ticket

If you face any issues while using our app and the issue is arising due to our app, we provide you complementary support for a duration of 90 days from the date of purchase of the respective app.

To create a support ticket, please register on Emipro Support Desk and provide us necessary information to help you resolve the issue.

Emipro Support Desk

COPY LINK

emiprotechnologies.com/r/3b4

Support Policy

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http://bit.ly/emipro-support-policy

Yes, the app works perfectly well with Odoo Enterprise (On-premise and Odoo.SH) as well as Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.

The RMA app supports 3 return actions i.e. Refund,Replacement & Repair.

You can contact us to request a customization in the app.

Yes, the RMA app works well with the Odoo Website & eCommerce if you have an additional plugin called Website RMA

If you purchase our app for Odoo Version 12 and prior, we will provide you access to all the versions up to 12 depending on their availability. Starting version 13, every version of the app will be sold separately. We offer free support for a duration of 90 days from the date of purchase. Kindly read our support policy to know the details.

Suggested Products 

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.
The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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No support of developers, 1 month without answers.
by
Benjamin Hernandez
on 11/22/22, 7:06 AM

After months of trying to solve an issue of RMA module in Odoo 14 and 15, we just need to use another tool to solve this. 

The support team never answer, the commercial team just answer "We will create a ticket for you"
The ticket is never created.

We already scale this to Commercial Department of Odoo, is a too expansive addon to have none support of the developers.

Horrible experience with the Emipro Company.

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