Service Center Management

Overview

This module is exclusively designed for the smartphone or gadget service center for managing their daily activities inside the service center. The module comes integrated with accounting and inventory modules maximizing the efficiency. It comes with features such as adding complaint group and detail complaint description templates, to avoid missundestanding between customer and the service center technician. The module also helps in generating service tickets in the workplace.

Service Center Management with No more headache installing and setting anything. Billing Process, Work orders, Managing Sparepart Inventory, and create Invoice and Receipts quick & easily.

Receiving jobs and then billing them promptly and efficiently should be the easiest part of your daily work schedule. With our module, you can achieve this in just 3 simple steps :

• First, you can easily oversee and manage all repair orders from receiving to processing repairs and then get paid by your customers.

• Second, you can generate professional receipts & invoices your customers will appreciate and understand.

• third, when you process a job, the invoice is automatically generated.Our software will make this part of your job refreshingly easy.

Access Rights

 Owner : Owner has the complete access over the service center management.

 Manager : Manager has the owner access over the service center management minus create Brand and Model Type, and setting configurations.

 Technician : Technician can read and write service requests and also update the parts usage.

Features

1. Service request creation.
2. Assigning service request to technicians.
3. Work Order service ticket generation.
4. Tracking the service status.
5. Integrated with accounting and sales module.
6. Multi-level access rights.
7. Complaint group and detail description templates.
8. Invoice for parts usage and service charges.
9. Email notifications to customer.
10. Parts inventory.
11. Customized pivot report.
12. Mobile service request report
13. Parts usage report.
14. Complaint Type report.
15. Flexible for further customization.