| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 242 |
| Technical Name |
zb_odoo_bonvoice_integration |
| License | LGPL-3 |
| Website | http://www.zbeanztech.com/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 242 |
| Technical Name |
zb_odoo_bonvoice_integration |
| License | LGPL-3 |
| Website | http://www.zbeanztech.com/ |
ODOO BONVOICE INTEGRATION
Overview
Bonvoice is an advanced telecommunication solution that manages calls, messages, and customer interactions. ZestyBeanz's Odoo Bonvoice Integration module ensures that every call made or received through Bonvoice is automatically logged into Odoo. This functionality is especially valuable for sales and support teams, as it allows them to track all customer and prospect interactions seamlessly. Users can access call logs directly within Odoo, including details such as call duration, caller information, and call outcomes.
Key Features
API Integration: Connects Odoo with the Bonvoice Call Log Push API.
Data Reception: Receives call data in JSON format from Bonvoice.
Real-Time Updates: Processes and integrates call logs into Odoo immediately.
Server-Side Operation: Handles data interactions backend, without user intervention.
After Installing the Module.
A new menu 'Bonvoice Integration'will be added under main menu.
Selecting this menu will display a view featuring a Transaction menu with a Call Log submenu, where call log details are stored.
Working
Bonvoice Call Log API is built for backend systems. It sends call data to a user-specified HTTP endpoint using JSON format for both requests and responses using Postman.
The image illustrates a successful POST request to the Bonvoice Call Log API, where call data is sent in JSON format and the server responds with a status code 200 to confirm receipt.
After the POST request from Postman, the call log details are stored in the Bonvoice Integration Odoo interface based on the call direction, whether inbound or outbound.
A button 'Add' is in each lines of call logs.
While clicking this button opens a popup that allows you to save the record as an opportunity in CRM.
Reference - PUSH Request Details
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