327.02

v 15.0 Third Party 2
Required Apps CRM (crm)
Lines of code 1156
Technical Name aircall_api_integration
LicenseOPL-1
Websitehttp://www.caretit.com
Also available in version v 16.0
You bought this module and need support? Click here!
Required Apps CRM (crm)
Lines of code 1156
Technical Name aircall_api_integration
LicenseOPL-1
Websitehttp://www.caretit.com
Also available in version v 16.0
Enterprise Supported
v 16.0
v 15.0
Enterprise
Need Help

AircallAPI Integration


This module provide the functionality like contact sync, call log activities and click to dial and insight cards view.

15 Days Free Trial

Aircall API Integration
HOW TO USE

First of all click on the setting icon as shown below:


When the user clicks on the settings menu it will be redirected to the settings page as shown below:
URL: Set Aircall API URL.
API ID: Set Aircall API ID, User will get it from Aircall Account.
API Token: Set Aircall API Token, User will get it from Aircall Account.
Aircall Integration Token: Set Webhook Token, User need to integrate Webhook with aircall and generate a token from there.


- Contacts
Click on the Contacts as shown below:


Once user click on the Create button it will open the form like this:
The user has to fill in the necessary information as shown below in the form.
Where Name, Last Name, Phone(with valid country code), Email are mandatory fields.
Once the contact is created it will automatically created in aircall account after sometime.
Odoo and Aircall both are synced with each other so whatever contact is created in one medium can be visible in both.


- Click to Dial or CTI
When the user clicks on the phone number it will open a dial pad and the number will be set on the dial pad.
Users can click on the call button and dial the call.


- Insights Card
As the call is ongoing it shows contact details in the view details option.
An Insights Card will pop up from downward which shows Odoo's contact name and lead/opportunities.
On click on contact it will redirect to the Odoo contact and
on click Opportunity, if contact has multiple opportunities then it will redirect to the tree view that will show multiple lines
and if contact has only one opportunity for that contact then it will open form view.


- Call Logs
When the call is ongoing. User will get options for adding notes and tags,
so if the user added any note or tags from here then it will be added to Odoo contact in the call log,
if the contact has lead then call logs added on lead as well as contact,
if the user has multiple opportunities then call logs will be added on latest opportunity.


When the user ended the call, after 30 seconds the call log will be available on contact and lead as in below screenshot:
Also it attaches the call recording to the contact which is displayed in the tab named "Aircall Details", if the recording exists for that call.


User can open Aircall from Odoo, by simply clicking on Aircall icon,
User can open Aircall from Odoo, by simply clicking on Aircall icon, user can also dial a call or see the same CTI as Aircall Phone in Odoo.


- Leads in Odoo
Users can see Opportunities from the contact, the button which is available as per the below screenshot will show the numbers of opportunities available in related contact, and click on that button user will be redirected to the Opportunity view.


After Clicking/Creating on Opportunity button it will show as in the below screenshot:


- Webhook Integration with Aircall
Users need to Integrate Webhook with Aircall to use Webhook events for integration with Odoo.
User need to setup Odoo URL in webhook settings for generate a token and use that token in odoo configuration.


Enable Webhook events for Contact creation, Call logs/comments.
Users have to select only webhook events which are shown as per the below image.
The selected webhook events are listed here,
1) contact.created
2) call.created
3) call.ended
4) call.tagged
5) call.untagged
6) call.commented


FREQUENTLY ASK QUESTIONS
Is this app compatible with Odoo Enterprise ?

Yes, this app works well with Odoo Enterprise.

I need customization in this app. How can I request it?

You can contact us for customization in this app or you can write to us at sales@caretit.com.

Where I can get the Odoo Support?

Odoo support and maintenance service is a key service offered by Caret IT. You will get rapid support by
Caret IT. Please connect us on skype : caretsoftwar, email : sales@caretit.com or drop query on
https://www.caretit.com/contactus.

How to used fetch numbers button in AirCall configuration?

Fetch All Number from AirCall.

How to change number in AirCall?

AirCall number is not changeable because it is set when you are create your AirCall account.

How to change / add number in dial?

If you want to change the number, the option is available under the dialpad on the AirCall dialpad, and if you want to add a number, go to the AirCall account and click on the Team & User tab and add a user.

Where we can see odoo contacts in AirCall?

Go to the AirCall dialpad and click on the people menu, then select the contacts tab, and you can see the Odoo contacts.

60 DAYS FREE SUPPORT

We provide 60 days free support with standard Odoo version. Support is applicable remotely and
from the date of purchase. We are responsible to be online and answer you between 10:00 AM to 6:00 PM IST.
Caret IT will be there to ensure your success.

NOTE
Caret IT offers complimentary support during the trial period,
and standard and premium support packages after you buy.


LET'S HAVE TALK

Don't be a stranger. Our team is happy to answer all your quotations and questions.
CONTACT US
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agreement from the authors of the Software (see the COPYRIGHT file).
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by
alexis.froger@elude.fr
on 11/18/22, 4:51 AM

Hey,

I sent you an email on your contact page : https://www.caretit.com/contactus

I'm a french company.

I use Odoo V15 enterprise and I want tu use aircall VeoIP. 

I am in the test period with Aircall.

I am in contact with Riheme Doula - le bail ">riheme.doula-lebail@aircall.io>.

She tells me that you offer a test week.

It is very important for us to test the apps with aircall before buy your app and take out an aircall  subscription.

Thanks in advance,

Alexis

Re:
by
jk
on 11/21/22, 12:05 AM Author

Hello Alexis,

Thanks for the demo request. We will share demo link soon.