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| Odoo Apps Dependencies |
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Generic Request (mail integration)
• Generic Request SLA • Generic Condition • Generic Request • Generic System Event (Mail Events) • Generic M2O Widget • Generic Mixin • Generic Rule • Base Field Many2many View • CRND Web List Popover Widget • CRND web tree colored field • CRnD Web Diagram Plus • CRnD Web Field Domain • Generic Service • Generic System Event • Generic Tag • Many2One Info Widget • Generic Request (Conditions) • Generic Request SLA: Log |
| Lines of code | 25228 |
| Technical Name |
generic_request_weight |
| License | OPL-1 |
| Website | https://crnd.pro |
| Versions | 16.0 15.0 14.0 13.0 12.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Community Apps Dependencies |
Show
•
Generic Request (mail integration)
• Generic Request SLA • Generic Condition • Generic Request • Generic System Event (Mail Events) • Generic M2O Widget • Generic Mixin • Generic Rule • Base Field Many2many View • CRND Web List Popover Widget • CRND web tree colored field • CRnD Web Diagram Plus • CRnD Web Field Domain • Generic Service • Generic System Event • Generic Tag • Many2One Info Widget • Generic Request (Conditions) • Generic Request SLA: Log |
| Lines of code | 25228 |
| Technical Name |
generic_request_weight |
| License | OPL-1 |
| Website | https://crnd.pro |
| Versions | 16.0 15.0 14.0 13.0 12.0 |
Generic Request Weight
Generic Request Weight is a module of the Generic Request application.
The module allows you to automatically sort requests by predefined rules depending on SLA, Priority, Kanban State, Request Type, etc.
In order to have access to these fields, user must belong to group "Request Manager".
You can specify the weight of request service
Additionally you can specify the weight of service level
You can specify the weight of request category
You can specify the weight of request type
You can specify the weight of request stage
As result, the weight of the request is determined by multiplying mentioned weights on following predefined weights:
- Sla state weight
- Activity state weight
- Priority state weight
- Kanban state weight
| SLA State | State weight |
|---|---|
| Ok | 1.0 |
| Warning | 0.5 |
| Failed | 0.1 |
| Other | 10.0 |
| Activity State | Activity State weight |
|---|---|
| Overdue | 0.1 |
| Today | 0.5 |
| Other | 1.0 |
| Request Priority | Request Priority weight |
|---|---|
| Critical | 0.0 |
| High | 0.5 |
| Medium | 1.0 |
| Low | 5.0 |
| For information | 10.0 |
| Not set | 1.0 |
| Kanban State | Kanban State weight |
|---|---|
| Normal | 1.0 |
| Done | 0.01 |
| Blocked | 10.0 |
| Other | 1.0 |
This module is part of the Bureaucrat ITSM project. You can try it by the links below.
Launch your own ITSM system in 60 seconds:
Create your own
Bureaucrat ITSM
database
Maintainer
This module is maintained by the Center of Research & Development company.
We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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